Resource Library AlleBookGuidesWhite Papers 5 Point RAG Strategy Guide to Prevent HallucinationsThis guide designed to help teams working on GenAI Initiatives gives you five actionable strategies for RAG pipeline that will improve answer quality and prevent hallucinations. Practical Guide to LLMsThis white paper illuminates the intricacies of blending structured with unstructured data, providing a nuanced exploration tailored to refine your AI models and workflows. Shelf Solutions OverviewDownload this brochure to get insights into transforming knowledge management into agile, AI-enhanced operations 5 Obstacles to Avoid in RAG Deployment: A Strategic GuideLearn how to prevent RAG failure points and maximize the ROI from your AI implementations. 51 GenAI Prompts for Customer Service AgentsAgents at all levels can apply these Generative AI prompts right now to enhance efficiency and customer satisfaction. The AI Survival Guide for Knowledge ManagersRead this guide to future-proof knowledge management in the age of AI A Practical KM Best Practices GuideExplore the key elements and processes of practical knowledge management from a Harvard data scientist. GenAI Success StoriesRead these 9 examples of Contact Centers already using GenAI to improve average handle times, increase first contact resolution rates and deliver better customer experiences 11 Strategies for Unifying Structured and Unstructured ContentThe convergence of structured and unstructured data represents a pivotal moment in the evolution of Generative AI Knowledge Management for the EnterpriseWhat's the landscape of enterprise knowledge management? Download the 2022-2023 report by DMG Consulting. The Future of Knowledge in Customer ServiceOut with the old, in with the new. See why modern knowledge infrastructure will radically improve customer service. 21 Impactful Ways to Use AI in the Contact CenterExplore how simple automations can solve frustrating support problems many teams face daily. Buyer’s Guide For Smarter Knowledge ManagementShop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM. The ROI of Implementing KM and Automation in Your Contact CenterModern knowledge management can save your company thousands. Calculate the ROI of your next KM initative. Introducing Answer AutomationWith answer automation, finding anything employees or customers need is no more than a two-step process. Special Report: Agent Assist for a Changing Contact CenterGet an actionable, strategic, and research-driven look into Agent Assist. The Case for Shelf: A Better Approach to Contact Center KnowledgeLearn why Shelf is pacing ahead of legacy knowledge systems The Value of Knowledge Automation in Your Enterprise Tech StackReady to automate knowledge work AND deliver answers quickly? Here's why a modern knowledge infrastructure is key. Get UpdatesGet weekly updates from Shelf about the latest in GenAI and knowledge management