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Search Copilot: GenAI
answers that you can trust

Our Search Copilot effortlessly delivers precise, well-structured answers, based exclusively on company-approved knowledge.

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[ What is Search Copilot ]

A real-time AI chat assistant that relies on your company’s knowledge base.

Shelf Search Copilot uses GenAI to scan your organization’s knowledge and return accurate, helpful answers in real-time. Answers include links to source documentation, providing end users with much-needed transparency, helpful context, and the ability to dig deeper.

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”
Training Manager, Major Utilities Company
[ What we offer ]

Answers that have integrity

Shelf Search Copilot uses your company-approved content, and only your content to generate answers. This helps ensure that answers are accurate and relevant to your end users.

Easily configure “The right experience”

A no-code configuration experience allows admins to quickly set up and deploy different copilot experiences, leveraging different content repositories, for different end users. 

Find answers across repositories

Copilot isn’t limited to finding answers in one source location; use Shelf Content Connectors to generate cohesive answers from different knowledge repositories.

Quick-actions keep it conversational 

Ask Shelf Search Copilot to reformat an answer as a well-written email or other actions with a single click; use dynamic guided prompts to refine your questions and learn more instantly.

An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
[ Features ]
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Instant, trustworthy answers

Control measures and configuration options ensure quality answers from the very first experience.

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Content summarization

Distill lengthy content into its essence with a simple, single action.

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Interactive Q&A

Have Search Copilot give you a preview of the different questions and answers contained within a document and/or knowledge article.

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Enhance & refine

Use dynamic prompts and a multitude of one-click actions to interact with your company-approved knowledge in a conversational, engaging way.

[ Trusted by ]

The best brands rely on Shelf to deliver impact

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[ Resources ]

New resources from Shelf

Get more resources
Resources

20 Point Checklist to Ensure Your GenAI System Is Free of Bias and Toxicity

How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.

Resources

Pioneering GenAI Strategies in Healthcare

This guidebook offers actionable insights and practical strategies to harness the power of generative AI in healthcare.

Resources

7 Unexpected Causes of AI Hallucinations

Get an eye-opening look at the surprising factors that can lead even well-trained AI models to produce nonsensical or wildly inaccurate outputs, known as “hallucinations”.

[ Get your data ready ]
Ready to see Shelf’s Search Copilot in action?
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