Search Copilot: GenAI
answers that you can trust

Our Search Copilot effortlessly delivers precise, well-structured answers, based exclusively on company-approved knowledge.

[ What is Search Copilot ]

A real-time AI chat assistant that relies on your company’s knowledge base.

Shelf Search Copilot uses GenAI to scan your organization’s knowledge and return accurate, helpful answers in real-time. Answers include links to source documentation, providing end users with much-needed transparency, helpful context, and the ability to dig deeper.

Watch a video about Search Copilot:

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”

Training Manager, Major Utilities Company

[ What we offer ]

Shelf Search Copilot uses your company-approved content, and only your content to generate answers. This helps ensure that answers are accurate and relevant to your end users.

A no-code configuration experience allows admins to quickly set up and deploy different copilot experiences, leveraging different content repositories, for different end users.

Copilot isn’t limited to finding answers in one source location; use Shelf Content Connectors to generate cohesive answers from different knowledge repositories.

Ask Shelf Search Copilot to reformat an answer as a well-written email or other actions with a single click; use dynamic guided prompts to refine your questions and learn more instantly.