Shelf: A Leader in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems

The knowledge foundation for the AI-driven enterprise

Five stacked glass panels of structured data on a warm gradient

About Shelf

AI is redefining what’s possible across operational efficiency, customer experience, and process automation. It enables organizations to work faster, more accurately, and at greater scale—shifting human effort away from repetitive tasks and toward more strategic, creative, and high-value work.

But AI only delivers meaningful business value when it’s built on the right foundation. That foundation starts with data and knowledge.

For years, organizations have struggled to operationalize AI because their data, knowledge, and processes were never designed for machines to understand and act on. Disconnected systems, unstructured content, and brittle workflows limit what AI can reliably do—and create greater risk as AI scales.

Shelf exists to solve this problem.

From knowledge and process modeling to AI that works

Shelf was founded in 2017 by a team with more than 20 years of experience in knowledge engineering and process modeling. From the beginning, our mission has been to deliver the right answer, at the right time, to the right person with the right context.

Today, Shelf provides the knowledge and data foundation enterprises need to make AI work reliably and accurately. By structuring, contextualizing, governing, and continuously improving enterprise information, Shelf helps people get the accurate answers they need while enabling AI to retrieve, reason, take action, and operate with greater precision at scale.

This foundation powers enterprise search, copilots, AI agents, automation, and the next generation of AI-native applications.

From AI experimentation to production

The world’s leading brands use Shelf to move beyond AI pilots and deploy production-grade systems that deliver measurable business value. With the right knowledge and data foundation in place, AI doesn’t just assist people, it transforms how work gets done.

American Family Insurance logoAmazon logoDeliveroo logoEventbrite logoHelloFresh logoJacuzzi logoKeyBank logoNespresso logoPenn Mutual logoRoku logoSharp Health Plan logoSmithRx logoGlovo logoAthene logoCBC logoAvon logoElco Mutual logoMaximus logoParagon logoVELUX logoYpsomed logoKIPP logoHerbalife Nutrition logoHireRight logoHagerty logo

See what AI can do with the right knowledge infrastructure

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