Resource Library

Guides & Whitepapers


The ROI of Implementing KM in Your Contact Center

We won’t presume to know what ROI is best for your business, but we’ve seen enough to know that what’s shared in this guide can be huge.

A Practical KM Best Practices Guide


Explore the key elements and processes of practical knowledge management from a Harvard data scientist.

Buyer’s Guide For Smarter Knowledge Management

Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM.

Key Features of the Shelf Knowledge Management Platform

Shelf is the most advanced knowledge management platform on the market. Read more about key features of the Shelf knowledge management platform.