Resource Library

Guides & Whitepapers


The ROI of Implementing KM in Your Contact Center

We won’t presume to know what ROI is best for your business, but we’ve seen enough to know that what’s shared in this guide can be huge.

A Practical KM Best Practices Guide

Explore the key elements and processes of practical knowledge management from a Harvard data scientist.

Buyer’s Guide For Smarter Knowledge Management

Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM.

Key Features of the Shelf KM Platform

Shelf is the most advanced knowledge management platform on the market. Read more about key features of the Shelf knowledge management platform.

Case Studies

Read about the success of our customers!

OPEX: Building a more effective KMS from scratch

Learn how Shelf helped Opex build an effective resource center to help support over 400 field technicians and ensure faster turnaround of answers.

SSWAA: Empowering School Social Workers to provide evidence-based services

Learn how SSWAA built a platform for school social workers to easily access and manage all their curated content.