Guides & Whitepapers
The ROI of Implementing KM in Your Contact Center
We won’t presume to know what ROI is best for your business, but we’ve seen enough to know that what’s shared in this guide can be huge.
A Practical KM Best Practices Guide
Explore the key elements and processes of practical knowledge management from a Harvard data scientist.
Buyer’s Guide For Smarter Knowledge Management
Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM.
Key Features of the Shelf KM Platform
Shelf is the most advanced knowledge management platform on the market. Read more about key features of the Shelf knowledge management platform.
Read about the success of our customers!
OPEX: Building a more effective KMS from scratch
Learn how Shelf helped Opex build an effective resource center to help support over 400 field technicians and ensure faster turnaround of answers.
SSWAA: Empowering School Social Workers to provide evidence-based services
Learn how SSWAA built a platform for school social workers to easily access and manage all their curated content.