Resource Library AlleBookGuidesWhite Papers Shelf Solutions Overview Download this brochure to get insights into transforming knowledge management into agile, AI-enhanced operations 5 Obstacles to Avoid in RAG Deployment: A Strategic Guide Learn how to prevent RAG failure points and maximize the ROI from your AI implementations. 51 GenAI Prompts for Customer Service Agents Agents at all levels can apply these Generative AI prompts right now to enhance efficiency and customer satisfaction. The AI Survival Guide for Knowledge Managers Read this guide to future-proof knowledge management in the age of AI A Practical KM Best Practices Guide Explore the key elements and processes of practical knowledge management from a Harvard data scientist. GenAI Success Stories Read these 9 examples of Contact Centers already using GenAI to improve average handle times, increase first contact resolution rates and deliver better customer experiences 11 Strategies for Unifying Structured and Unstructured Content The convergence of structured and unstructured data represents a pivotal moment in the evolution of Generative AI Knowledge Management for the Enterprise What's the landscape of enterprise knowledge management? Download the 2022-2023 report by DMG Consulting. 21 Impactful Ways to Use AI in the Contact Center Explore how simple automations can solve frustrating support problems many teams face daily. The Future of Knowledge in Customer Service Out with the old, in with the new. See why modern knowledge infrastructure will radically improve customer service. Buyer’s Guide For Smarter Knowledge Management Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM. The ROI of Implementing KM and Automation in Your Contact Center Modern knowledge management can save your company thousands. Calculate the ROI of your next KM initative. The Value of Knowledge Automation in Your Enterprise Tech Stack Ready to automate knowledge work AND deliver answers quickly? Here's why a modern knowledge infrastructure is key. Introducing Answer Automation With answer automation, finding anything employees or customers need is no more than a two-step process. Special Report: Agent Assist for a Changing Contact Center Get an actionable, strategic, and research-driven look into Agent Assist. The Case for Shelf: A Better Approach to Contact Center Knowledge Learn why Shelf is pacing ahead of legacy knowledge systems Get Updates Get weekly updates from Shelf about the latest in GenAI and knowledge management