Shelf Platform Capabilities and Features

Learn how the Shelf knowledge platform combines AI with modern SaaS infrastructure and a simple user experience to help agents and customers get the answers they need–on-demand.

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Resource Library

Knowledge Management for the Enterprise

What's the landscape of enterprise knowledge management? Download the 2022-2023 report by DMG Consulting.

The Future of Knowledge in Customer Service

Out with the old, in with the new. See why modern knowledge infrastructure will radically improve customer service.

Shelf Platform Overview

Learn why is the most advanced knowledge management platform on the market with a deep dive into key features.

Buyer’s Guide For Smarter Knowledge Management

Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM.

A Practical KM Best Practices Guide

Explore the key elements and processes of practical knowledge management from a Harvard data scientist.

The ROI of Implementing KM and Automation in Your Contact Center

Modern knowledge management can save your company thousands. Calculate the ROI of your next KM initative.

21 Impactful Ways to Use AI in the Contact Center

Explore how simple automations can solve frustrating support problems many teams face daily.

The Value of Knowledge Automation in Your Enterprise Tech Stack

Ready to automate knowledge work AND deliver answers quickly? Here's why a modern knowledge infrastructure is key.

Handling Holiday Spikes with AI Powered Agent Assist

Learn practical ways in which companies have solved holiday spikes with AI-based agent assist technologies.

Managing Your Call Centre During Staff Shortages

Learn how Shelf knowledge management helps organizations retain agents and deal with staff shortages.

Driving Contact Center Efficiency With Knowledge Management

Learn the components of a knowledge management solution that will drive adoption and tangible ROI for contact centers.

The Case for Shelf: A Better Approach to Contact Center Knowledge

Learn why Shelf is pacing ahead of legacy knowledge systems

Special Report: Agent Assist for a Changing Contact Center

Get an actionable, strategic, and research-driven look into Agent Assist.

Introducing Answer Automation

With answer automation, finding anything employees or customers need is no more than a two-step process.