Resource Library
Introducing Answer Automation
Learn how answer automation makes finding anything you or your customers need no more than a two-step process.
The ROI of Implementing KM and Automation in Your Contact Center
We won’t presume to know what ROI is best for your business, but we’ve seen enough to know that what’s shared in this guide can be huge.
Buyer’s Guide For Smarter Knowledge Management
Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM.
Key Features of the Shelf KM Platform
Shelf is the most advanced knowledge management platform on the market. Read more about key features of the Shelf knowledge management platform.
A Practical KM Best Practices Guide
Explore the key elements and processes of practical knowledge management from a Harvard data scientist.
Empowering School Social Workers to provide evidence-based services
Learn how SSWAA built a platform for school social workers to easily access and manage all their curated content.