Resource Library AllGuidesReportsWebinars Knowledge Management for the Enterprise What's the landscape of enterprise knowledge management? Download the 2022-2023 report by DMG Consulting. The Future of Knowledge in Customer Service Out with the old, in with the new. See why modern knowledge infrastructure will radically improve customer service. Shelf Platform Overview Learn why is the most advanced knowledge management platform on the market with a deep dive into key features. Buyer’s Guide For Smarter Knowledge Management Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM. A Practical KM Best Practices Guide Explore the key elements and processes of practical knowledge management from a Harvard data scientist. The ROI of Implementing KM and Automation in Your Contact Center Modern knowledge management can save your company thousands. Calculate the ROI of your next KM initative. 21 Impactful Ways to Use AI in the Contact Center Explore how simple automations can solve frustrating support problems many teams face daily. The Value of Knowledge Automation in Your Enterprise Tech Stack Ready to automate knowledge work AND deliver answers quickly? Here's why a modern knowledge infrastructure is key. Handling Holiday Spikes with AI Powered Agent Assist Learn practical ways in which companies have solved holiday spikes with AI-based agent assist technologies. Managing Your Call Centre During Staff Shortages Learn how Shelf knowledge management helps organizations retain agents and deal with staff shortages. Driving Contact Center Efficiency With Knowledge Management Learn the components of a knowledge management solution that will drive adoption and tangible ROI for contact centers. The Case for Shelf: A Better Approach to Contact Center Knowledge Learn why Shelf is pacing ahead of legacy knowledge systems Special Report: Agent Assist for a Changing Contact Center Get an actionable, strategic, and research-driven look into Agent Assist. Introducing Answer Automation With answer automation, finding anything employees or customers need is no more than a two-step process. Get Updates Get weekly updates from Shelf about the latest in generative AI and knowledge management