Putting Knowledge Experts at the Center of AI

Learn why AI makes knowledge managers and subject matter experts more important, and how an AI data model, digital twins, and continuous quality checks make enterprise knowledge AI-ready.

[ Overview ]

What You’ll Learn

Why the knowledge management role is changing, and why AI is now a new consumer of your knowledge alongside employees and customers
The three pillars of AI-ready knowledge: structure optimized for AI, business context, and ongoing quality assurance
How an AI data model and ontology-driven digital twins let subject matter experts encode their expertise and business logic so AI finds the right answer
How Sentinel monitors for duplicates, outdated content, and contradictions, and how KM teams can earn a seat at the table with a focused pilot

“The role of the knowledge manager, the role of the subject matter expert, is owning the ontology and encoding the expertise they have within a model that AI can access. “

– Jan Stihec, Director of Data and AI, Shelf

See why AI needs your knowledge experts.

Hear Jan from Shelf explain how knowledge managers and subject matter experts can own the AI data model, keep knowledge accurate, and earn a seat at the table in their organization’s AI program.

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”