See Why Top Brands Trust Shelf to Help Them Do More

[ Quotes ]

What our customers say

Rating 4.8

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”

[ Value proposition ]

Generate real ROI from operational improvements

Customers rely on Shelf to deliver sustainable improvements to their efficiency and quality metrics such as average handle time, CSAT, NPS, new hire time-to-proficiency and many more.

[ Featured projects ]

Case Studies

Viking Redningstjeneste is a private roadside assistance company based in Norway.

Read case

Meridian Energy is New Zealand’s leading electricity and energy supplier.

Herbalife Nutrition provides science-backed nutrition products to millions of customers.

Etraveli Group provides a technology platform that connects travellers and flights.

Uplift is a FinTech company specializing in Buy-Now-Pay-Later services.

HireRight is a global leader and pioneer in background screening.

Wind Creek Casinos and Resorts is a fast-growing gaming and hospitality entity.

Always on, best in class performance and reliability

Customers rely on Shelf to support millions of customer interactions on a daily basis. When you understand the impact knowledge has on so many operational efficiency and CX metrics, spotty performance and system downtime are simply not an option.

An open architecture to support your evolving knowledge needs

The highest customer rated knowledge management platform on the market

Industry leading brands rely on Shelf to transform their customer service experience. Their standards are high, but we rise to meet them. Not only is Shelf the highest rated knowledge management system on software review sites Capterra and G2, we score a perfect 5 out of 5 for our customer service.

100% implementation success rate for 7 years and running

Unstructured Data and Knowledge are difficult problems to solve. Fixing this issue takes organizational buy-in and commitment. At Shelf, we honor the trust that our customers put in us with an industry leading perfect implementation rate. This means that when a prospect chooses us, we deliver results.

We forge long-term partnerships

Customers often say things like “I’ve worked with a ton of vendors in my time, and Shelf is, hands down, the best!” or “I’ve implemented three knowledge platforms before Shelf, and you’re at another level.” And while we’re always happy to hear it, it’s also exactly what we expect to hear. Wherever your starting point is with Shelf, know that it’s just the first step on a decades long journey.

The last knowledge vendor you’ll ever need

Customers often say things like “I’ve implemented three knowledge platforms before Shelf, and you’re, hands down, the best!” And while we’re always happy to hear it, it’s also exactly what we expect to hear. When you start with Shelf, you’ll never need to find another knowledge vendor.

Defining the future of knowledge tech

Shelf is the most innovative unstructured data platform in the world. Our customers appreciate our culture of innovation, and how that translates into a truly unique, future-forward product roadmap. We appreciate the crucial role our customers play in providing feedback, helping us define the future of knowledge together.