See Enterprise GenAI Outlook 2025 Survey Results
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[ Quotes ]

What our customers say

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Rating 4.9

“Shelf has provided us with a best-in-class solution to our knowledge needs. Shelf is easy to use for both our advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed… The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is knowledge retrieval and management as it should be. Search Copilot has significantly reduced time spent by our agents looking for answers. It’s content Intelligence features helps us ensure the information retrieved is relevant and accurate.”

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[ Value proposition ]

Deliver the ROI your GenAI business case promised

Whatever your GenAI business case, Shelf is here to make sure it comes to life

Accurate answers start with Always On infrastructure

Shelf supports millions of conversations each and every day. Whether the answers are delivered by GenAI or a more traditional method, customers know they can always rely on Shelf’s enterprise-grade platform.

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The #1 knowledge management solution for better GenAI

Industry leading brands rely on Shelf to help them safely and responsibly use GenAI. We make easy for organizations to get a handle on the issues within their documents and files, thanks to our truly innovative approach to knowledge management

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100% implementation success rate for 7 years and running

Many organizations are traumatized from previous knowledge management implementations. With a 100% implementation success rate, things couldn’t be more different with Shelf. Ask a customer about their experience and you’ll hear something like this “I’ve implemented three knowledge platforms before Shelf, and you’re, hands down, the best!”

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The last knowledge vendor you’ll ever need

Customers often say things like “I’ve worked with a ton of vendors in my time, and Shelf is, hands down, the best!” And while we’re always happy to hear it, it’s also exactly what we expect to hear. The foundation for GenAI success means working with partners that will position you for decades of success, and that’s exactly what Shelf does.

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[ Resources ]

New resources from Shelf

Get more resources
Resources

5 Point Strategy Guide to Prevent MS Copilot Hallucinations and Bad Answers

This guide designed to help teams working on GenAI Initiatives gives you five actionable strategies for RAG pipeline that will improve answer quality and prevent hallucinations.

Resources

IT Survey on 2025 Outlook: The State of Enterprise GenAI and Unstructured Data

How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.

Resources

Rethinking KM in the Age of GenAI

Watch this on-demand webinar produced by KMWorld

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