The Future of Knowledge for Customer Service
Right Answer. Right Place. Right Time.
Every Time.
Contact Centers
Increase agent productivity and service quality with fast, accurate answers to customer questions.
Knowledge Management
Continuously improve and publish knowledge across every channel with complete lifecycle automation.
The Modern Knowledge Platform
Shelf combines cutting-edge artificial intelligence with modern knowledge infrastructure to accelerate the three capabilities required to deliver fast, accurate answers to customer questions.
Best Practices to Kickstart Your Knowledge Management Strategy
Creating a knowledge management strategy? You need a few key elements to build a solid foundation. Get the answers from Patrick Clapp, KM expert and Information Research Specialist at Harvard University.
ROI Starts on Day One
Lightning fast implementation and guaranteed user adoption make Shelf a quick win
80%
Less time looking for answers
30%
Shorter average handle times
40%
Fewer support escalations
Consistently Rated #1 for Knowledge Management
“Shelf reduced average search time from 4 minutes to less than 30 seconds.”
August Brekkhus | VP of Operations | Viking Assistance Group
Used by the world's most innovative teams
Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.
Amy Armstrong
Learning and Development Lead, HelloFresh
When compared to other leading knowledge products, over 90% of our users preferred Shelf.
Miquel Gomez
Head of Training, Glovo
The ability to integrate Shelf with our CRM and automatically suggest answers is a game-changer.
Matthew Dvorak
Director of Workforce Management, Tempoe