Answer Automation for a Changing Workplace

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.

Trusted by the Best

How Shelf Works

Suggest

Surface answers where they’re needed

Manage

Manage knowledge work in one place

Optimize

Intelligence analyzes use & prioritizes improvements

Skip the Search Process Completely

MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution.

Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most.

Content Management Tasks are Easier with End-to-End Workflows

Keep content up to date and users up to speed with our full suite of publication, management, and feedback workflows.

Content Management Tasks are Easier with End-to-End Workflows

Keep content up to date and users up to speed with our full suite of publication, management, and feedback workflows.

Automated Maintenance Your Admins Will Love

MerlinAI analyzes content utilization and recommends updates and improvements, so admins can skip the manual work of pulling reports and focus on keeping everything fresh.

Automated Maintenance Your Admins Will Love

MerlinAI analyzes content utilization and recommends updates and improvements, so admins can skip the manual work of pulling reports and focus on keeping everything fresh.

Integrates Everywhere

Finally Break Free from Knowledge Silos

Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work.

Learn More About Our Solutions

Company Wide

Improve retention and save millions with smarter knowledge management

Contact Center Teams

Reduce AHT and boost FCR with automated knowledge and processes

Answer Assist

Help your remote workers and agents do their best and onboard quickly

Self Service Tools

Ensure customers find the right answers on the channels they frequent

ROI Starts on Day 1

Lightning fast implementation and guaranteed user adoption make Shelf a quick win
&

80%

improvement in time to find answers

'

30%

reduced average handle times

Q

40%

decrease in support escalations

30 Days

to migrate all content and start using Shelf

Consistently Rated #1 for Knowledge Management

Reduced handle times by 90 seconds

Rolled out in under 60 days, without involving IT.

Consolidated 12+ platforms for over 5,000 employees

“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”

Miquel Gomez

Head of Training, Glovo

“It was truly and honestly the easiest implementation of anything I’ve ever had in my entire career.”

Bryan Smith

Technical Support Manager, Opex

“Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across our teams.”

Sarah E. Byrne

Training and Development Lead, HelloFresh

“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”

Miquel Gomez

Head of Training, Glovo

Ready to get started?

Make the Switch to Shelf Today

Knowledge Management Made Easier with AI