Knowledge Automation for a Changing Workplace
Automate answers for your remote workforce and resolve issues in seconds
“We have made Shelf our entire practice’s document repository… amazing customer service gives us confidence that we will be supported using Shelf if/when anything comes up. If you’re looking for an easy to use, effective content repository, this is by far the way to go!”
Dave Visser
Consultant at Slalom Consulting
“Our primary complaint with Microsoft Sharepoint was users’ inability to actually find information across our departments… Shelf solves this problem for us by providing a central location and the ability for us to employ a standardized architecture…”
Tyler McClelland
Communications Officer at Trickle Up
“We created our own Knowledge Base internally and found that after we created the “how to” article, it was rarely revisited. With Shelf’s powerful searching, we are able to quickly access the “how to” articles as we originally intended. Also, the web clipper is a ridiculously awesome tool.”
Jarrett Webber
Network Administrator at Suncoast Business Technologies
Shelf is Everywhere You Need Answers
Shelf is a highly awarded, innovative knowledge automation platform focused on helping contact centers surface the best answers to agents and customers through the technologies used every day.
Learn more about how leading organizations are becoming more efficient and effective thanks to Shelf.
See how Shelf can impact your organization
The latest from the world of Shelf
BLOG
Impact of Next Gen…
Knowledge Management may be the single most impactful technology to help centers address key goals over the next years.
BLOG
The Cloud KM Opportu…
Recent industry trends highlight the Cloud KM opportunity, repeatedly raking it high on the “Top Priorities” list.
WHITEPAPER
KM Best Practices Guide
Harvard University Information Research Specialist Patrick Clapp on best practices for implementing knowledge management.
WHITEPAPER
KM Report- Strategic C…
Lori Bocklund, President of Strategic Contact, Inc. on how new technology solves the old KM problem for contact centers
