The Future of Knowledge Management is Here
“We have made Shelf our entire practice's document repository... amazing customer service gives us confidence that we will be supported using Shelf if/when anything comes up. If you're looking for an easy to use, effective content repository, this is by far the way to go!”
“Our primary complaint with Microsoft Sharepoint was users' inability to actually find information across our departments... Shelf solves this problem for us by providing a central location and the ability for us to employ a standardized architecture...”
“I like the idea that Shelf helps me make the Internet smaller. In the very near future, it's going to be the first place I go to look for research instead of Google.”
“We created our own Knowledge Base internally and found that after we created the "how to" article, it was rarely revisited. With Shelf's powerful searching, we are able to quickly access the "how to" articles as we originally intended. Also, the web clipper is a ridiculously awesome tool.”
Stop wasting time and resources tracking down information. Find the exact location of keywords inside of documents, videos, audio, images and more.
Knowledge Management may be the single most impactful technology to help centers address key goals over the next years.
Recent industry trends highlight the Cloud KM opportunity, repeatedly raking it high on the "Top Priorities" list.
Harvard University Information Research Specialist Patrick Clapp on best practices for implementing knowledge management.
Lori Bocklund, President of Strategic Contact, Inc. on how new technology solves the old KM problem for contact centers