Knowledge automation for the changing workplace
Shelf powers answers for customers and contact center teams in any platform, on any device, across every channel.
Request DemoKnowledge automation
for a changing workplace
Shelf powers answers for customers and contact center teams in any platform, on any device, across every channel.
Automate answers everywhere customers and agents meet
Shelf’s MerlinAI powers your core technologies and channels used in everyday support engagement.
Website FAQ
AI helps more customers find what they’re looking for.
Webform
Deflect most inquiries with accurate content recommendations.
IVR
Integrate Shelf with your voice provider to support intent mapping with automated answers.
Chatbot
Power your chatbots to find the right answers rather than act as switch board operators.
Agent Assist
Handle more conversations at once with automated knowledge and answers surfaced directly in the agent workspace.
See how Shelf can impact your organization
