Answer Automation for a Changing Workplace
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.
Trusted by the Best
How Shelf Works
Skip the Search Process Completely
MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution.
Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most.
Content Management Tasks are Easier with End-to-End Workflows
Keep content up to date and users up to speed with our full suite of publication, management, and feedback workflows.
Content Management Tasks are Easier with End-to-End Workflows
Keep content up to date and users up to speed with our full suite of publication, management, and feedback workflows.
Automated Maintenance Your Admins Will Love
MerlinAI analyzes content utilization and recommends updates and improvements, so admins can skip the manual work of pulling reports and focus on keeping everything fresh.
Automated Maintenance Your Admins Will Love
MerlinAI analyzes content utilization and recommends updates and improvements, so admins can skip the manual work of pulling reports and focus on keeping everything fresh.
Integrates Everywhere
Finally Break Free from Knowledge Silos
Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work.
Learn More About Our Solutions
Company Wide
Improve retention and save millions with smarter knowledge management
Contact Center Teams
Reduce AHT and boost FCR with automated knowledge and processes
Answer Assist
Help your remote workers and agents do their best and onboard quickly
Self Service Tools
Ensure customers find the right answers on the channels they frequent
ROI Starts on Day 1
Lightning fast implementation and guaranteed user adoption make Shelf a quick win
80%
improvement in time to find answers
30%
reduced average handle times
40%
decrease in support escalations
30 Days
to migrate all content and start using Shelf
Consistently Rated #1 for Knowledge Management
Reduced handle times by 90 seconds
Rolled out in under 60 days, without involving IT.
Consolidated 12+ platforms for over 5,000 employees
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
“It was truly and honestly the easiest implementation of anything I’ve ever had in my entire career.”
“Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across our teams.”
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
Ready to get started?