The Future of Knowledge for Contact Centers
Right Answer. Right Place. Right Time.
Every Time.
How Shelf Works
Deliver Answers,
Not Articles
Results return helpful snippets so you can dig deeper on-demand—not long articles that waste precious time.
Identify Gaps Between Questions and Answers
Spend less time compiling reports and more time publishing awesome content to answer customer questions better and faster.
Identify Gaps Between Questions and Answers
Spend less time compiling reports and more time publishing awesome content to answer customer questions better and faster.
Get Ahead of Constant Change
Automate content creation, review, and approval, then publish from a single source to every channel.
Get Ahead of Constant Change
Automate content creation, review, and approval, then publish from a single source to every channel.
Right Place
Right Time
Right Answer
Shelf Integrations
Learn More About Our Solutions
Contact Centers
Enterprise Knowledge
Agent Assist
Self-Service
Consistently Rated #1 for Knowledge Management
ROI Starts on Day 1
Lightning fast implementation and guaranteed user adoption make Shelf a quick win
80%
less time looking for answers
30%
shorter average handle times
40%
fewer support escalations
Reduced handle times by 90 seconds
Rolled out in under 60 days, without involving IT.
Consolidated 12+ platforms for over 5,000 employees
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
“It was truly and honestly the easiest implementation of anything I’ve ever had in my entire career.”
“Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across our teams.”
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”