The Future of Knowledge for Customer Service

Right Answer. Right Place. Right Time.
Every Time.

Contact Centers

Increase agent productivity and service quality with fast, accurate answers to customer questions.

Knowledge Management

Continuously improve and publish knowledge across every channel with complete lifecycle automation.

The Modern Knowledge Platform

Shelf combines cutting-edge artificial intelligence with modern knowledge infrastructure to accelerate the three capabilities required to deliver fast, accurate answers to customer questions.

Best Practices to Kickstart Your Knowledge Management Strategy

Creating a knowledge management strategy? You need a few key elements to build a solid foundation. Get the answers from Patrick Clapp, KM expert and Information Research Specialist at Harvard University.

ROI Starts on Day One

Lightning fast implementation and guaranteed user adoption make Shelf a quick win

80%

Less time looking for answers

30%

Shorter average handle times

40%

Fewer support escalations

Consistently Rated #1 for Knowledge Management

Used by the world's most innovative teams

Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.

Amy Armstrong

Amy Armstrong

Learning and Development Lead, HelloFresh

When compared to other leading knowledge products, over 90% of our users preferred Shelf.

Miquel Gomez

Miquel Gomez

Head of Training, Glovo

The ability to integrate Shelf with our CRM and automatically suggest answers is a game-changer.

Matthew Dvorak

Matthew Dvorak

Director of Workforce Management, Tempoe