Knowledge Technology Designed for the Age of GenAI
Shelf combines GenAI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted so that agents and customers get better answers everywhere.
Knowledge as an Infrastructure for GenAI
Shelf’s technology enables organizations to optimize knowledge from any source, assess the content’s quality, and deliver the right answers to agents, chatbots, and customers. With Shelf your organization’s knowledge becomes an infrastructure that uses Generative AI to deliver scalable, consistent answers to any source.
Knowledge as an Infrastructure Fuels Your AI Strategy
GenAI has the potential to transform the contact center, but without up-to-date and trusted knowledge, it provides inaccurate answers, creates hallucinations, and exposes companies to new compliance risks. Shelf offers organizations a secure way to incorporate LLMs to scale their knowledge, boost agent performance, and improve customer satisfaction. Our MerlinAI technology assesses, identifies issues, prioritizes improvements, and monitors content on a continuous basis in order to turn your organization’s knowledge into an infrastructure for success.
Ensure your content is up-to-date and optimized
Up to 60% of business content is inaccurate or out-of-date
Assess, monitor, and address the quality of your organizational content in order to keep it accurate, up-to-date, and trusted.
Get the right answers to your agents right away
$780,000 ROI generated in Year 1
Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.
Get the right answers to your agents right away
$780,000 ROI generated in Year 1
Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.
Integrate with chatbots and self-service portals
40% increase in deflection rate
Securely and effectively integrate organizational knowledge with digital assistants, chatbots, and self-service portals so that your customers can help themselves.
Shelf’s Suite of Transformative Knowledge Management Products
NextGen KMS
Optimize Your Organization’s Knowledge
Search Copilot
Your AI Companion for Trusted Answers
Content Insights
Create Your Path Toward GenAI
Answer Assist
Deliver Accurate Answers to Your Agents
Self Service
Help Your Customers Help Themselves
Consistently Rated #1 for Knowledge Management
“Shelf reduced average search time from 4 minutes to less than 30 seconds.”
August Brekkhus | VP of Operations | Viking Assistance Group
Here's what our customers think about Shelf
Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.
Amy Armstrong
Learning and Development Lead, HelloFresh
When compared to other leading knowledge products, over 90% of our users preferred Shelf.
Miquel Gomez
Head of Training, Glovo
The ability to integrate Shelf with our CRM and automatically suggest answers is a game-changer.
Matthew Dvorak
Director of Workforce Management, Tempoe
The Latest Updates from Shelf
Ready to See Shelf in Action?
Request a free, customized demo based on your goals. We'll show you the future of knowledge management and why your customers will love great answers anytime, anywhere.
