Knowledge automation for the changing workplace

Shelf powers answers for customers and contact center teams in any platform, on any device, across every channel.
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Knowledge automation
for a changing workplace

Shelf powers answers for customers and contact center teams in any platform, on any device, across every channel.

Automate answers everywhere customers and agents meet

Shelf’s MerlinAI powers your core technologies and channels used in everyday support engagement.

Website FAQ

AI helps more customers find what they’re looking for.

Webform

Deflect most inquiries with accurate content recommendations.

IVR

Integrate Shelf with your voice provider to support intent mapping with automated answers.

Chatbot

Power your chatbots to find the right answers rather than act as switch board operators.

Agent Assist

Handle more conversations at once with automated knowledge and answers surfaced directly in the agent workspace.

Kick off your knowledge initiative now

Shelf Guide

The ROI of Implementing KM in Your Contact Center

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