Knowledge Technology Designed for the Age of GenAI

Shelf combines GenAI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted so that agents and customers get better answers everywhere.

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Knowledge as an Infrastructure for GenAI

Shelf’s technology enables organizations to optimize knowledge from any source, assess the content’s quality, and deliver the right answers to agents, chatbots, and customers. With Shelf your organization’s knowledge becomes an infrastructure that uses Generative AI to deliver scalable, consistent answers to any source.

Knowledge as an Infrastructure Fuels Your AI Strategy

GenAI has the potential to transform the contact center, but without up-to-date and trusted knowledge, it provides inaccurate answers, creates hallucinations, and exposes companies to new compliance risks. Shelf offers organizations a secure way to incorporate LLMs to scale their knowledge, boost agent performance, and improve customer satisfaction. Our MerlinAI technology assesses, identifies issues, prioritizes improvements, and monitors content on a continuous basis in order to turn your organization’s knowledge into an infrastructure for success.

Ensure your content is up-to-date and optimized

Up to 60% of business content is inaccurate or out-of-date

Assess, monitor, and address the quality of your organizational content in order to keep it accurate, up-to-date, and trusted.

Get the right answers to your agents right away

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.

Get the right answers to your agents right away

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.

Integrate with chatbots and self-service portals

40% increase in deflection rate

Securely and effectively integrate organizational knowledge with digital assistants, chatbots, and self-service portals so that your customers can help themselves.