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Why your AI won’t work without Smart Data: Tips & Tricks to Augment the impact of your AI.

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[ Overview ]

About the Webinar

AI is transforming CX and the contact center – but most initiatives fall short due to one critical issue: poor data foundations. Whether you’re deploying chatbots, virtual agents, or AI-enhanced support tools, success depends on more than just the AI model. It requires smart, unified, and high-quality data that powers meaningful customer conversations.

This webinar provides a practical roadmap for improving AI performance in contact centers, helping you overcome common data challenges and unlock the true potential of AI-powered support.

Join our panel of AI and CX experts as they share market-tested strategies, explore real-world implementations, and provide a playbook to elevate your support with smart, scalable AI.

Discover:

Industry best practices for scaling AI across support channels Lessons learned from failed contact center AI deployments—and how to avoid them Real-world use cases where AI delivers the highest ROI in customer support Five practical smart data strategies that enable fast, accurate, and context-aware responses How high-quality data gives your support organization a measurable edge in 2025

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[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”

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