GenAI Success Stories

How Shelf’s solutions enable contact centers to supercharge performance using GenAI

[ Key Takeaways ]

Discover through these 9 use cases how leveraging Shelf’s AI-powered KM solutions can radically enhance your Contact Center's efficiency and customer satisfaction.

[ Overview ]

About the Guide

Read these 9 examples of Contact Centers already using GenAI to improve average handle times, increase first contact resolution rates and deliver better customer experiences. Through real-world success stories, learn how to boost efficiency, improve customer satisfaction, and ensure accurate, up-to-date information for agents. This eBook provides actionable insights and showcases substantial operational improvements across various industries.

Without up-to-date, trusted knowledge, AI winds up producing inaccurate answers, creating confusion, and exposing companies to costly compliance risks.

What You’ll Get:

Uncover critical strategies and actionable insights from Shelf’s transformative AI solutions, demonstrated through real customer success stories. This white paper delivers:

  • Learn how 9 organizations used GenAI to cut handle times and boosted first contact resolution.
  • Understand methods to improve customer satisfaction with accurate, timely info powered by GenAI.
  • Discover how AI tools scale and centralize your knowledge base effectively.
  • Find out how you can use continuous content monitoring to keep knowledge up-to-date.
[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”

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GenAI Success Stories
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