GenAI Success Stories

How to Improve Contact Center Performance Using GenAI

Read these 9 examples of Contact Centers already using GenAI to improve average handle times, increase first contact resolution rates and deliver better customer experiences.

Your peers are already using GenAI to excel. Don't get left behind!

Instead of agents getting stuck, they now get the exact phrase and context of answers that were previously buried deep inside of large documents.
Director of User Experience, Cambium Assessment

Our customer satisfaction scores have improved for both voice and written inquiries, because our associates now have the resources they need right in front of them.
Andreia Hale, Training Supervisor, DSW

Our customers are getting the correct answer on the first call. This is clearly correlated to the documentation being — and staying — in better quality.
Petri Koivunen, Head of Operations Development, Lowell Nordics