Rethinking KM in the Age of GenAI

Watch this on-demand webinar produced by KMWorld

[ Key Takeaways ]

Watch this informative and dynamic webinar with Shelf Co-Founder and COO, Colin Kennedy, and Verint’s John Chmaj, hosted by KMWorld.

[ Overview ]

About the Webinar

Robust knowledge management is the key to an effective AI strategy. It ensures that the information feeding AI systems is reliable, comprehensive, and grounded. It creates a solid foundation for AI. Watch this on-demand KMWorld webinar on rethinking knowledge management in the age of GenAI.

“Both humans and AI bots need accurate information to do their jobs and if that unstructured data is not maintained, it becomes inaccurate, out-of-date, in conflict and, over time, more harmful than helpful. ”

What You’ll Get:

Watch this webinar with Shelf Co-Founder and COO, Colin Kennedy, and Verint’s John Chmaj to learn:

How generative AI transforms content curation and publication.
Why rethinking analytics drives agility and efficiency.
How generative AI makes KM practices more urgent than ever before.
Practical steps to use KM to accelerate successful GenAI deployment.

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”