Explore how Shelf helps you get better, higher quality answers from your MS Copilot

Integrate knowledge and AI seamlessly

Shelf’s integrations extend company knowledge to anywhere you need it. We offer an end-to-end framework for connecting your knowledge from any source to any business use case, expanding the capabilities of your existing applications with powerful AI capabilities.

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[ Integration Use Cases ]

Unlock more value with integrations

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Production-ready GenAI

Fuel your GenAI and RAG applications with reliable data.

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Universal content integration

Pre-built connectors for seamless access to all your content repositories.

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Unified Search

Search everything, everywhere with federated search.

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Easy Customization

Extend and integrate with our developer-friendly APIs and SDKs.

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Production-ready RAG

Shelf seamlessly integrates with leading data and AI platforms to supercharge your retrieval-augmented generation (RAG) workflows. By analyzing AI conversations, Shelf automatically identifies and filters out low-quality information from your unstructured content. This integration helps resolve data inconsistencies and enriches context through automated metadata creation, empowering you to improve data quality and enhance the performance of your GenAI applications.

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Contact center solutions

Quickly bring knowledge from any source into your Contact Center platform using Shelf’s readily available connectors or create custom integrations using the Shelf SDK. Give your agents a superpower by expanding the capabilities of your existing applications with a better way of serving them with the most relevant knowledge when they need it.

Connect any source of content into Shelf. CCaaS platform using Shelf’s readily available connectors.

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CRM and workflow integrations

Integrate knowledge from any source with your CRM and workflow applications using Shelf’s standard integrations or create custom solutions with our Answer Assist SDK. With Shelf you can bring more knowledge and extend the capabilities of your existing applications by serving the most relevant knowledge with contextual awareness.

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[ Content Connectors ]

Integrate any content source with Shelf’s Content Ingestion Framework

For specialized needs or in-house systems, our API allows you to build connectors tailored to your organization’s precise requirements. Unleash the full potential of your knowledge base by integrating it with Shelf’s powerful AI features.

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SharePoint

Connect to Microsoft’s robust platform for secure document management, storage, collaboration, and information sharing

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Salesforce Knowledge

Integrate with this CRM powerhouse’s knowledge base to harness customer relationship data and insights

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Confluence

Link up with Atlassian’s content collaboration tool that enables team workspace creation and information sharing

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Notion

Merge with this all-in-one workspace for note-taking, project management, and collaboration

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ServiceNow

Sync with this cloud-based platform that provides scalable solutions for enterprise operations management

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Intercom

Synchronize articles from this conversational relationship platform’s Help Center

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Contentful

Integrate with this headless content infrastructure system that enables easy management of content across digital channels

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Zendesk

Synchronize articles from Zendesk Help Desk

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Google Drive

Access files and folders from Google’s widely-used cloud storage service

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ClickHelp

Merge with this online documentation tool that allows for creating, hosting, and maintaining user manuals and help files

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HelpJuice

Sync with this knowledge base software designed to simplify and optimize your company’s information documentation process

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OneDrive

Connect with Microsoft’s file hosting and synchronization service for seamless content storage and sharing

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Guru

Integrate with this company knowledge management solution that empowers teams with accessible information

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Genesys Knowledge Workbench

Merge with this online documentation tool that allows for creating, hosting, and maintaining user manuals and help files

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Box

Access content stored on this cloud content management and file sharing service for businesses

[ AI and RAG ]

Integrate with your AI and RAG pipelines

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Databricks

Process unstructured data with Mosaic

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Snowflake

Integrate unstructured data with Cortex AI

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Salesforce

Enable Agentforce and Data Cloud with unstructured data

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Google

Integrate unstructured data into Google Cloud Data Analytics

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Pinecone

Synchronize processed and enriched content with Pinecone

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Weaviate

Synchronize processed and enriched content with Weaviate

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LangChain

Shelf integrates as Data Loader and Retriever

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Anthropic Claude

Tap into this powerful LLM for GenAI initiatives

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Mixtral

Process your organization’s content with Mistral and Mixtral models

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LlamaIndex

Shelf integrates as Data Connector (aka Reader) and Query Engine

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Weights & Biases

Add rich diagnostics to the Weights & Biases MLOps platform

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OpenAI

Process your organization’s content with OpenAI’s GPT models

[ Integration Use Cases ]

Integrate with Anything

Seamlessly integrate Shelf into your ecosystem to enhance your applications with powerful content integrations, contextually aware AI, and enhanced search capabilities. Our comprehensive APIs and SDKs are backed by developer-friendly documentation.

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Content Integration framework

Connect to any data source to ingest and process content.

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Developer-centric documentation

Comprehensive documentation, including API specs, code examples, and best practices.

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Interaction & event integration framework

Capture and analyze events and interaction data to improve content relevance and optimize content delivery

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Data platform integration

Connect with leading data platforms to combine Shelf data with data lakes and warehouses

[ Resources ]

New resources from Shelf

Get more resources
Resources

5 Point Strategy Guide to Prevent MS Copilot Hallucinations and Bad Answers

This guide designed to help teams working on GenAI Initiatives gives you five actionable strategies for RAG pipeline that will improve answer quality and prevent hallucinations.

Resources

IT Survey on 2025 Outlook: The State of Enterprise GenAI and Unstructured Data

How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.

Resources

Rethinking KM in the Age of GenAI

Watch this on-demand webinar produced by KMWorld

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