Shelf Integrations

Shelf integrations extend company knowledge anywhere teams and customers need it, providing you with the flexibility to leverage Shelf’s capabilities within your existing systems.

Genesys

The full power of Shelf embeds directly in Genesys Cloud for an end-to-end contact center solution where agents have unprecedented access to company knowledge.

NICE inContact

Enable an exceptional agent and customer experience with deeper access to knowledge with accurate answers, recommendations, and searches.

Five9

Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Five9 Agent Desktop Plus.

Kustomer

Shelf fits seamless into the Kustomer CRM platform, helping teams manage high support volume  by powering agents with AI-enabled access to knowledge and answers.

Salesforce Service Cloud

Give agents a holistic view of every customer, and the exact answer to solve their problem. Shelf becomes your company’s AI-driven guide on the side directly in Salesforce’s CRM.

Zendesk

Service-first CRM company that builds software designed to improve customer relationships.

Slack

Shelf’s Slack Bot provides complete access to all your organization’s knowledge—directly from within Slack

in-depth guide

Shelf Platform Overview

Explore the key features and benefits of Shelf's AI-powered knowledge management platform.