Shelf: A Leader in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems

Top Shelf Resources

Read a diverse array of knowledge and insights surrounding AI and innovation.

Case Study
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September 2, 2025

Shelf Helps a Global Coffee Brand Eliminate Content ROT and Boost FCR to 95%

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Case Study
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August 29, 2025

Leading Telecom Company Eliminates 62% of Content ROT Using the Shelf Platform

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White Paper
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July 3, 2025

Your AI won’t work without Smart Data – 5 Advanced Data Strategies for  Enterprise AI Success

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Webinar
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June 25, 2025

Why your AI won’t work without Smart Data: Tips & Tricks to Augment the impact of your AI.

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Case Study
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June 12, 2025

Fortune 500 Insurer Eliminates 99% of Content ROT and Improves Time to Resolution by 19% with Shelf

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Case Study
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May 8, 2025

How Lowell Nordics Slashes AHT By 25% While Boosting FCR And NPS Using the Shelf Platform

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Webinar
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April 4, 2025

AI Agents: From Hype to Reality – A Strategic Roadmap for Enterprise Transformation

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Guide
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March 14, 2025

Unlock AI’s Power: 21 Game-Changing Agents Every Company Must Deploy Now

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Guide
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February 27, 2025

Harnessing the Power of AI Agents in 2025: A Comprehensive Guide to UnlimitedGrowth, Best Practices, and Use Cases

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Webinar
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February 6, 2025

2025 Outlook: The State of Enterprise GenAI and Unstructured Data

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Guide
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November 21, 2024

5 Point Strategy Guide to Prevent MS Copilot Hallucinations and Bad Answers

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Guide
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November 14, 2024

IT Survey on 2025 Outlook: The State of Enterprise GenAI and Unstructured Data

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