Special Report: Agent Assist in the Contact Center

CCW and Shelf share the latest on a technology transforming contact centers

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The CX landscape has never been more demanding. Your customers expect lightning-fast, personalized answers to their questions—increasingly complicated questions.

In this report, take a research-driven look into agent assist, a solution tackling this problem head-on by using AI to surface answers.

 

What’s inside

  • Trends that are dramatically shifting the agent experience landscape
  • Four ways to transform knowledge management and unlock the power of Agent Assist
  • Five ways Agent Assist can elevate your customer contact operation
  • Examples of companies that are making the most of Agent Assist