Modern API-first KMS
that actually gets results
In today’s world, organizations require a knowledge management system that is feature-rich and flexible enough to support a wide variety of use cases. Shelf is that solution.
All-in-one solution for generating content
Some organizations need their KMS to function as a single-source-of-truth. For others, that’s simply not a practical reality.
At Shelf, we believe that you shouldn’t have to choose. Our solution covers the entire spectrum: sync content from other repositories, use our native content types and built-in governance features, or adopt a hybrid approach!
Watch a video about NextGen KMS:An open architecture to support your evolving knowledge needs
Take advantage of Shelf’s semantic layer and prebuilt Content Connectors into Sharepoint, Confluence, Zendesk, and many others to immediately and dramatically improve the end user findability experience…all without having to migrate a single document.
A best-in-class experience for content creation, maintenance, and distribution
Whether it’s our intuitive Decision Trees, support of 100+ languages, or the ability to improve knowledge quality with a single click via our GenAI Content Copilot, Shelf gives organizations everything they need to make sure that their knowledge keeps pace with their ever-changing business environment.
Answers always at your fingertips
Information that can’t be easily discovered in a moment’s notice is of no value in today’s fast paced business environment. That’s what Shelf provides multiple, best-in-class findability experiences to suit your organizations needs, ranging from a GenAI powered Search Copilot to real-time, context-aware answers, proactively delivered via Shelf’s Answer Assist suggestion engine.
Understand the how and why with robust content analytics
Understanding knowledge usage patterns is a critical first step towards creating the content that your end users actually need. Shelf’s analytics allow admins to gauge content efficacy, create custom reports by user segment, and can be exported to data lakes so organizations can reliably associate knowledge use to key business outcomes such as CSAT and Average Handle Time.
Streamline the content optimization process by using GenAI to improve the quality of your knowledge with a single click.
Take advantage of Shelf’s extensive multi-language capabilities, including the ability to automatically translate knowledge content into other languages.
Use Templates and Reusable Content Blocks to create scalable content and eliminate the waste usually associated with knowledge upkeep.
Configure workflows to ensure that knowledge content is being reviewed on time by the right people.
Understand the Who, What, Where, How, and Why behind your organization’s knowledge use
Establish a continuous improvement loop for your organization’s knowledge – backed by data.
The best brands rely on Shelf to deliver impact
Rethinking KM in the Age of GenAI
Watch this on-demand webinar produced by KMWorld
Pioneering GenAI Strategies in Banking and Finance
Learn how to prevent RAG failure points and maximize the ROI from your AI implementations.
20 Point Checklist to Ensure Your GenAI System Is Free of Bias and Toxicity
How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.
