NextGen KMS

Optimize Your Knowledge Using GenAI

Elevate your knowledge using GenAI with Shelf’s NextGen KMS. Centralize your knowledge and provide fast, accurate, and consistent answers with a knowledge management system you can trust.


The payoff of implementing Shelf has been really impactful. Instead of agents getting stuck, they now get the exact phrase and context of answers that were previously buried deep inside of large documents.”

Director of User Experience, Cambium Assessment

NextGen KMS uses artificial intelligence to understand and centralize your organization’s knowledge — providing consistent information to streamline workflows, enhance decision-making, and expedite approvals.

Watch a 2-min Demo of Shelf Now

Control Your Knowledge using GenAI

Centralize your knowledge and empower your agents with the most current and relevant information using NextGen KMS. Use GenAI to streamline how you update and disseminate announcements about updated content. Receive guided assistance for updating, promoting, and ensuring compliance with your processes and procedures.

Content Creation Redefined with GenAI

Let GenAI be your copilot for content creation to quickly update and improve answers agents need. GenAI powers up your creativity, simplifying the process with an easy-to-use experience to boost productivity.

Unleash Effortless Findability

Discover the power of enterprise-level findability backed by AI. Experience a seamless search journey with naturally intuitive interactions, making finding content a breeze. Transcend traditional boundaries with NextGen KMS using GenAI and experience unparalleled findability.

Go Beyond What You Know

Understand your department’s improved performance and elevate customer satisfaction through precise usage insights. Enhance what works and address what’s missing.

Product Features

Content Copilot

Automate your content maintenance with assisted prompts and GenAI text generation — ensuring your knowledge base stays accurate and up-to-date.

Admin Copilot

Effortlessly generate and manage announcement responses using AI based on predefined actions and real-time text generation.

Content Publication Workflow

Implement a workflow for content publication — ensuring that content goes through the necessary review and approval processes.

Feedback Manager

Collect and manage user feedback on content — allowing for continuous improvement and refinement.

Pre-Configured Dashboards

Access ready-made dashboards that provide visual insights into your content and usage patterns.

Automated Content Maintenance

Automate content maintenance tasks — ensuring that your knowledge base remains up to date.

Join the Ranks of Industry Titans who Depend on Shelf

GenAI solutions trusted by some of the biggest brands

Watch a two-minute demo of Shelf now