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Modern API-first KMS
that actually gets results

In today’s world, organizations require a knowledge management system that is feature-rich and flexible enough to support a wide variety of use cases. Shelf is that solution.

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[ What is KMS ]

All-in-one solution for generating content

Some organizations need their KMS to function as a single-source-of-truth. For others, that’s simply not a practical reality.

At Shelf, we believe that you shouldn’t have to choose. Our solution covers the entire spectrum: sync content from other repositories, use our native content types and built-in governance features, or adopt a hybrid approach!

[ What we offer ]

An open architecture to support your evolving knowledge needs

Take advantage of Shelf’s semantic layer and prebuilt Content Connectors into Sharepoint, Confluence, Zendesk, and many others to immediately and dramatically improve the end user findability experience…all without having to migrate a single document. 

A best-in-class experience for content creation, maintenance, and distribution

Whether it’s our intuitive Decision Trees, support of 100+ languages, or the ability to improve knowledge quality with a single click via our GenAI Content Copilot, Shelf gives organizations everything they need to make sure that their knowledge keeps pace with their ever-changing business environment. 

Answers always at your fingertips

Information that can’t be easily discovered in a moment’s notice is of no value in today’s fast paced business environment. That’s what Shelf provides multiple, best-in-class findability experiences to suit your organizations needs, ranging from a GenAI powered Search Copilot to real-time, context-aware answers, proactively delivered via Shelf’s Answer Assist suggestion engine.

Understand the how and why with robust content analytics 

Understanding knowledge usage patterns is a critical first step towards creating the content that your end users actually need. Shelf’s analytics allow admins to gauge content efficacy, create custom reports by user segment, and can be exported to data lakes so organizations can reliably associate knowledge use to key business outcomes such as CSAT and Average Handle Time.

An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
[ Features ]
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Content copilot

Streamline the content optimization process by using GenAI to improve the quality of your knowledge with a single click.

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Auto-translate

Take advantage of Shelf’s extensive multi-language capabilities, including the ability to automatically translate knowledge content into other languages.

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Reusable content

Use Templates and Reusable Content Blocks to create scalable content and eliminate the waste usually associated with knowledge upkeep.

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Content governance

Configure workflows to ensure that knowledge content is being reviewed on time by the right people.

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Robust analytics & reporting

Understand the Who, What, Where, How, and Why behind your organization’s knowledge use

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Feedback manager and announcements

Establish a continuous improvement loop for your organization’s knowledge – backed by data.

[ Trusted by ]

The best brands rely on Shelf to deliver impact

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[ Resources ]

New resources from Shelf

Get more resources
Resources

20 Point Checklist to Ensure Your GenAI System Is Free of Bias and Toxicity

How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.

Resources

Pioneering GenAI Strategies in Healthcare

This guidebook offers actionable insights and practical strategies to harness the power of generative AI in healthcare.

Resources

7 Unexpected Causes of AI Hallucinations

Get an eye-opening look at the surprising factors that can lead even well-trained AI models to produce nonsensical or wildly inaccurate outputs, known as “hallucinations”.

[ Get your data ready ]
Ready to see Shelf’s Knowledge Management System in action?
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