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Shine a light on your business knowledge
blackbox with Content Intelligence

Gain visibility and prioritize what content needs to be changed and why.

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[ Content Quality Risks ]

Average company content quality based on processing over 250 millions of pieces of content

67%
of company files have at least one inaccuracy
22%
of company files are out-of-date
33%
of company files have partial duplication
82%
of company files have at least one major risk
[ What is Content Intelligence ]

A real-time solution for content risks

Data entropy constantly causes knowledge to degrade. Things change within the organization every single day, and as a result, content goes out-of-date and becomes inaccurate. Content Intelligence provides real-time insight into content risks, and helps you quickly fix issues at source enabling accurate, up-to-date and trusted answers wherever they’re needed.  

[ What we offer ]

Break down content silos

An organization’s content is siloed and spread across many sources. Content Intelligence allows you to connect content from any source so it can be analyzed and improved.

Quickly identify issues with content

It’s practically impossible for people to fix issues that they aren’t aware of. Content Intelligence delivers much needed transparency, so knowledge managers can put an end to the manual guesswork required to identify root cause issues within the knowledge they manage.

Monitor and continuously improve

Automatically continuously monitor the health of content, improve its underlying quality, and put an end to the issues caused by data entropy.

Future proofed knowledge infrastructure 

Built to support both traditional and GenAI use cases, Content Intelligence positions companies for success with all of their current and future initiatives.

An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
[ Features ]
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Automated metadata enhancement

Automatically enrich content with useful metadata both the entire document and for specific semantically relevant sections.

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Content health scoring

Provide content managers with a unique, data-driven perspective into content gaps and missing metadata.

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Content risk dashboards

Dynamic dashboards proactively help content managers identify the highest risk areas across their knowledge bases.

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Share customized quality reports

Create customized quality reports to share content risks that are most impactful to your team, department and organization.

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Data catalogs

Use and refine automatically generated data catalogs such as acronyms and topics to improve the findability and comprehension of your content.

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Continuous monitoring

Get alerts on content accuracy and compliance risks as they emerge in real time. 

I love that Content Intelligence is rooted in Knowledge Management best practices and has the most comprehensive approach I’ve seen in the market for cleaning and quality assuring unstructured data.
VP of Customer Experience & Digital Transformation, Major Health Care Provider
[ Trusted by ]

The best brands rely on Shelf to deliver impact

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[ Resources ]

New resources from Shelf

Get more resources
Resources

20 Point Checklist to Ensure Your GenAI System Is Free of Bias and Toxicity

How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.

Resources

Pioneering GenAI Strategies in Healthcare

This guidebook offers actionable insights and practical strategies to harness the power of generative AI in healthcare.

Resources

7 Unexpected Causes of AI Hallucinations

Get an eye-opening look at the surprising factors that can lead even well-trained AI models to produce nonsensical or wildly inaccurate outputs, known as “hallucinations”.

Ready to see Shelf’s Content Intelligence in action?

Get your personalized intro to Shelf Platfrom.

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