Self Service

Help Your Customers Help Themselves

Enhance your customers’ experience while deflecting high support costs. Utilize AI to improve chatbot accuracy, suggest answers, and optimize search — all within a fully personalized self-service portal for customer interaction anytime, anywhere.

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Round-the-clock Assistance

Optimized with AI and the ability to function 24/7, Self Service deflects routine inquiries while ensuring customers receive fast and accurate responses. Through smart recommendations and a fully personalized self-service portal, customer interactions are effortless and engaging.

Boost Your Service without Inflating Costs

Resolve common inquiries and ensure your agents can focus on more complex tasks — effectively scaling your customer service while keeping costs in check.

Deliver on Demand with Automated Assistance

Power an efficient self-service model with Shelf’s semantic AI technology to boost chatbot capabilities and provide instant answers.

Deliver on Demand with Automated Assistance

Power an efficient self-service model with Shelf’s semantic AI technology to boost chatbot capabilities and provide instant answers.

Empower Users Through Personalized Optimization

Show your customers you care about their comfort. Cultivate positive interactions with personalized multilingual portals and search-engine-optimized content.

Product Features

Self-Service Help Center

Provide a self-service portal for customers to access knowledge and find answers to their questions.

Widgets

Display popular articles and tags on your Shelf interface to highlight trending and relevant content.

AI-Based Article Recommendations

Leverage AI algorithms to recommend relevant articles to users based on customer search and browsing patterns.

Standard Themes

Choose from a selection of standard themes to personalize the user experience.

Shelf is Consistently Rated #1 for Knowledge Management

A Best Practices Guide for Knowledge Managers

Kick-start your next-gen knowledge management strategy. Explore the key elements and processes of practical knowledge management from Patrick Clapp, a Harvard University information research specialist and knowledge management expert.

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