The Future of Knowledge Management is Here

AI-enabled Knowledge Management for more insight and automation.

Shelf is the leading AI enabled knowledge management platform in the world
Knowledge Management

Unparalleled transparency into the quality of your knowledge system

Knowledge Management

Governance that enables continuous improvement

Knowledge Management

Automation, delivering better answers everywhere you need them

Knowledge Management

Highest enterprise level security as our platform is built on a modern API first architecture

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[ Products ]
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Next Gen KMS

Elevate your knowledge using GenAI with Shelf’s NextGen KMS.

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Content Intelligence

Gain visibility and prioritize what content needs to be changed and why.

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Search copilot

Search Copilot elevates agent performance with AI conversational search.

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Agent assist

Reduce response time and boost productivity with agent assist technology.

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Self Service

Use AI to improve chatbot accuracy, suggest answers, and optimize search.

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[ What we offer ]

Automated content creation & maintenance

Quickly create and maintain accurate answers. Shelf’s Content Copilot and Maintenance Copilot allow you to create content faster and keep it up-to-date more efficiently and effectively than ever before. 

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Transparency into bad answers

Gain transparency and insight into your content. For the first time, identify inaccurate, out-of-date, and noncompliant content across your repositories with our proprietary AI domain models. 

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Agent assist

Provide the exact information agents need for real-time answers. Shelf’s flexible approach allows you to choose from our pre-built Answer Assist or deliver answers through your existing agent assist solution.

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GenAI search copilot

Shelf’s Search Copilot delivers precise, well-structured answers to user questions in real-time. Remove the hassle of having to sift through search results or scan through lengthy documents.

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Next Gen Self Service

Shelf’s next generation self service includes headless CMS, out-of-the-box website FAQ’s and content accuracy monitoring to enable more accurate answers everywhere you need them.

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Future proofed architecture

Shelf’s modern, API-first product architecture gives organizations the flexibility and capabilities needed to support all of their current and future knowledge-related initiatives.

An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
An open architecture to support your evolving knowledge needs
[ Testimonials ]

What our clients say

“Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.”

“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”

“FCR was sitting at 83%, and we are now around 90%, which means the customer is getting the correct answer on the first call.”

[ Resources ]

New resources from Shelf

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Resources

20 Point Checklist to Ensure Your GenAI System Is Free of Bias and Toxicity

How to build ethical, fair, and trustworthy GenAI solutions free of bias and toxicity.

Resources

Pioneering GenAI Strategies in Healthcare

This guidebook offers actionable insights and practical strategies to harness the power of generative AI in healthcare.

Resources

7 Unexpected Causes of AI Hallucinations

Get an eye-opening look at the surprising factors that can lead even well-trained AI models to produce nonsensical or wildly inaccurate outputs, known as “hallucinations”.

[ Get your data ready ]
Shelf will be a crucial product for leveraging GenAI tools in the future.
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