Shelf’s NICE inContact Integration
Automate company knowledge and deliver accurate answers everywhere customers and agents meet with our NICE inContact integration.
Drive your Generative AI initiatives
Connect and process content from different repositories
Implement federated search across content sources
Utilize our APIs and SDKs to power any application
Answer Assist + NICE inContact Integration Supercharges your Team
Shelf’s Answer Assist + NICE inContact integration means your team can quickly surface the information they need to do their job, with no extra effort. Answer Assist listens to the conversation and suggests real-time answers directly from your existing knowledge, whether it’s a simple answer or a complex navigated workflow process.
NICE inContact Integration Enables IVR Intent Mapping
The Shelf IVR integration pops knowledge directly in NICE inContact upon call transfer for a frictionless voice experience. Either selectively display specific knowledge or a set of suggested content. Shelf is compatible with menu-based and voice-activated IVR systems.
NICE inContact Integration Enables IVR Intent Mapping
The Shelf IVR integration pops knowledge directly in NICE inContact upon call transfer for a frictionless voice experience. Either selectively display specific knowledge or a set of suggested content. Shelf is compatible with menu-based and voice-activated IVR systems.
Identify Gaps Between Questions and Answers
Improve service quality and performance with knowledge analytics based on customer interactions across every NICE inContact channel. Drill down into detailed interaction reports on search topics, empty searches, and content feedback from agents to zero in on the highest impact improvements.
#1 for Knowledge Management
