Knowledge Management for the Enterprise

2022-2023 Report by DMG Consulting, LLC.


The results are in. Explore insight from verified enterprise KM customers

KM trends

Current KM market conditions and consumer expectations

KM challenges

11 common challenges based on KM customer responses

Vendor satisfaction analysis

Analysis from detailed survey data and analysis

Riding the AI wave

Detailed summary on the impact of AI

Industry outlook

Learn why the time is right for KM

Survey findings

Ratings by vendor category and product capabilities


“Garbage in, garbage out” remains the biggest challenge for the KM market

“KM solutions are attracting more attention now than at any time in their 40+ years due to their ability to help companies collect, maintain, and share enterprise knowledge.”
“A lot has changed in the past 4 years, and the pace of innovation for AI and automation have been nothing short of phenomenal.”

2022-2023 Knowledge Management for the Enterprise report by DMG Consulting, LLC


Vendor satisfaction ratings reported in this analysis were calculated by averaging scores provided by customers for each vendor and category. Survey participants were asked to rate their satisfaction with 9 of their KM solution’s capabilities and 5 of their KM solution’s customer-facing capabilities.

10 vendor categories

Average vendor satisfaction scores by 10 different categories

KM solution ratings

KM solution satisfaction ratings across 9 capabilities

Customer-facing capabilities

Satisfaction ratings from 5 customer-facing KM solution capabilities

Get your copy of the report

What you’ll get: Detailed vendor breakdowns and essential industry insight for your KM initiative.

About this report

The 2022-2023 Knowledge Management for the Enterprise report is an annual survey conducted by DMG Consulting, LLC. This satisfaction study consists of 9 survey questions sent to customers of 5 enterprise KM vendors. Responses include both vendor ratings and open-ended questions regarding the state of knowledge management.

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