Knowledge Management for the Enterprise

Transforming Knowledge Management with AI: Trends, Challenges, and Solutions for the Modern Enterprise

[ Key Takeaways ]

The white paper analyzes trends, challenges, and the impact of AI on KM solutions, and especially their growing importance in enhancing customer and employee experiences.

[ Overview ]

About the Guide

This white paper from DMG Consulting provides a comprehensive examination of the current landscape of Knowledge Management for the enterprise, focusing on its rapid adoption driven by customer demands, AI advancements, and post-pandemic shifts in workforce dynamics. It dives into key trends influencing the market, significant challenges faced by organizations, and the innovative use of AI in KM solutions.

“KM vendors are beginning to leverage AI to enable their solutions to self-identify knowledge gaps, redundant answers, and poor-performing content, and to provide recommended fixes to solve the problems.”

What You’ll Get:

Gain actionable insights from the white paper, including:

How customer expectations, self-service requirements, and remote workforces are driving KM innovation.
Common pitfalls in deploying KM systems, like outdated content and knowledge silos.
AI’s role in revolutionizing KM through automated maintenance, personalized search, and enhanced self-service.
Customer satisfaction ratings on KM vendors’ product capabilities, implementation, and training.

Knowledge Management for the Enterprise: image 2

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”