Why Shelf? We'll Make the Case
Learn why Shelf is leading in contact center knowledge
The pandemic has increased the demand for knowledge to be more accessible for remote agents, and highlighted a reality that’s now clear:
The siloed approach to contact center knowledge is fundamentally outdated.
Discover a consolidated, integrated approach to knowledge that’s paying off big time for top contact centers around the globe.
In this eBook, The Case for Shelf: A Better Approach to Contact Center Knowledge, we’ll cover:
- The current knowledge landscape and why Shelf is holding a leader position
- Common problems with knowledge silos in the contact center
- How the right knowledge infrastructure leads to contact center efficiency
- Why Shelf’s approach makes it easy to automate how agents provide answers