Why Shelf? We'll Make the Case

The pandemic has increased the demand for knowledge to be more accessible for remote agents, and highlighted a reality that’s now clear:

The siloed approach to contact center knowledge is fundamentally outdated.

Discover a consolidated, integrated approach to knowledge that’s paying off big time for top contact centers around the globe.

What’s inside

In this eBook, The Case for Shelf:  A Better Approach to Contact Center Knowledge, we’ll cover:

• The current knowledge landscape and why Shelf is holding a leader position
• Common problems with knowledge silos in the contact center
• How the right knowledge infrastructure leads to contact center efficiency
• Why Shelf’s approach makes it easy to automate how agents provide answers