The Right Answers Delivered to Your Agents
Enhance response quality to your customers by focusing your agents to a central location for knowledge. Reduce response time and boost productivity with agent assist technology that seamlessly integrates into any existing system.
“Our customers are getting the correct answer on the first call. This is clearly correlated to the documentation being — and staying — in better quality.”
Petri Koivunen — Head of Operations Development, Lowell Nordics
Answer Assist gives you the power of precise answers. Streamline your knowledge by centralizing it in one location. Use AI and customer-driven data to deliver contextually precise answers to agents — resulting in shorter handle times, improved customer satisfaction, and first-contact resolution.
Streamline Your Agent Operations with Answer Assist
Streamline knowledge management to reduce response times, improve first-contact resolutions, and feed precise and accurate responses to agents.
Stay Consistent Across Your Channels
Keep all of your agents informed with real-time alerts for important updates so they can provide consistent responses across all channels.
Accelerate Inquiry Resolution with Answer Assist
Shelf’s MerlinAI listens to questions and suggests answers instantly to reduce average handle times, shorten first-contact resolution times, and eliminate escalations.
Simplify Your Training and Onboarding
Significantly cut down on your onboarding and training costs by embedding the solution into your existing applications.
Decision Trees/Guided Workflows
Leverage guided workflows to help agents navigate complex processes or procedures.
Configure intelligent recommendations for relevant content based on search and browsing history.
Provide context-based suggestions from preconfigured content based on customer interactions.
Integrate the agent assist solution’s capabilities into your customer support systems, CCaaS, IVR, ticketing, and CRM for enhanced agent productivity.
Use Shelf in multiple languages to cater to a diverse audience.
Join the Ranks of Industry Titans who Depend on Shelf
GenAI solutions trusted by some of the biggest brands