Five9 Integration from Shelf
Shelf’s Five9 integration automates company knowledge and deliver accurate answers everywhere for customers and agents.
Drive your Generative AI initiatives
Connect and process content from different repositories
Implement federated search across content sources
Utilize our APIs and SDKs to power any application
The power of Shelf + Five9 integration
Shelf and Five9 integrated together create an optimal support ecosystem that delivers answers on-demand where front-line staff and customers need them most, greatly improving contact center performance and customer satisfaction by optimizing everyone’s time and effort.
Five9 Integration Scales Support Volume, Not Costs
Shelf’s Five9 integration automatically suggests answers to agents for incoming chat and email by using MerlinAI to detect customer intent and recommending real-time answers. Knowledge Assist is also available as a backend knowledge management integration with Google Dialogue Flow.
Five9 Integration Powers IVA with Answers
Shelf is an accredited IVA partner, acting as the brains behind Five9’s Interactive Voice Assistance to deliver answers and create frictionless voice experiences that successfully optimize live resources.
Shelf also integrates with IVR to recommend answers directly to agents upon call transfer, driving faster resolution every time.
Improve Service Quality With Less Admin Effort
Company policies are constantly updating, requiring immediate changes to resources so agents are only sharing accurate information. And these changes add up, leaving room for error.
Shelf’s intelligent design is built for knowledge managers, by knowledge managers, automating the steps taken to properly add and update knowledge while eliminating excess effort.
#1 for Knowledge Management
