Shelf’s Kustomer Integration
Recommend and surface answers directly into the Kustomer Timeline for faster, more efficient omnichannel support with Shelf’s Kustomer integration.
Drive your Generative AI initiatives
Connect and process content from different repositories
Implement federated search across content sources
Utilize our APIs and SDKs to power any application
Kustomer Integration: Power the Kustomer Timeline with AI and Answers
MerlinAI transforms knowledge into discoverable content with pinpoint accurate search, then finds and delivers answers directly to customers and agents. To guarantee the best information, MerlinAI stores and indexes any type of content (images, video, PDFs, wikis, audio) in every language you support. Whether it’s minute 03:24 or on page 17, Shelf automatically finds what you need. No more cluttered folders and memorizing keywords.
Kustomer Integration Enables Improved Answers with Agent Feedback
Close the loop by allowing agents to provide direct feedback on content quality. Then publish new content quickly and efficiently with Shelf workflow automation. Set priorities, create content, route approvals, publish, announce, and deliver it directly to agents inside Kustomer.
Kustomer Integration Enables Identification of Gaps Between Questions and Answers
Improve service quality and performance with knowledge analytics based on customer interactions across every channel. Drill down into detailed interaction reports on search topics, empty searches, and content feedback from agents to zero in on the highest impact improvements.
#1 for Knowledge Management
