Elevate AI With Shelf’s Modern Knowledge Management

Download this brochure to get insights into transforming knowledge management into agile, AI-enhanced operations.

[ Key Takeaways ]

Find out how integrating AI with modern knowledge management techniques can dramatically enhance customer service operations by improving knowledge accuracy and accessibility.

[ Overview ]

About the Guide

This white paper addresses the critical challenges faced by enterprises in managing customer service knowledge in an on-demand world. It focuses on how legacy knowledge management systems fall short in providing accurate, timely answers and how AI can fill these gaps. Businesses can transition from manual, error-prone processes to automated, continuous improvement in knowledge quality, thereby increasing productivity and customer satisfaction.

“Knowledge failure in customer service carries a uniquely high risk in comparison to other areas of the business.”

What You’ll Get:

Gain actionable insights from the white paper, including:

How Shelf’s modern knowledge management system overcomes the limitations of traditional platforms.
Why AI and modern APIs can transform your knowledge management.
The ways that improved knowledge quality can boost overall business productivity.
How to implement AI-driven knowledge solutions in your organization.

Elevate AI With Shelf’s Modern Knowledge Management: image 2

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”