Buyer’s Guide For Smarter Knowledge Management

How to Implement Effective Knowledge Management

[ Key Takeaways ]

This guide provides a blueprint for upgrading your knowledge management systems to enhance productivity and prevent knowledge loss.

[ Overview ]

About the Guide

This guide offers actionable insights into selecting and implementing knowledge management systems, emphasizing improved search functions, better user interfaces, and seamless integration. It explores the necessity of modern knowledge management solutions and how they can transform organizational efficiency.

“If your trusted source for knowledge is accurate, consistent, and up-to-date, people use it routinely and provide feedback to build a continuous improvement loop.”

What You’ll Get:

Uncover how a modern KM system can drive productivity and safeguard your organization’s knowledge:

Learn the pitfalls of legacy systems and why they fail to meet modern demands.
Get step-by-step guidance on selecting and implementing an effective KM system.
See how a modern KM solution streamlines information retrieval and supports remote workforces.
Discover essential features like powerful search, user-friendly interfaces, effective integration, and automation.

Buyer’s Guide For Smarter Knowledge Management: image 2

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”