The Future of Knowledge in Customer Service

Learn how modern knowledge infrastructure will radically improve customer service.

[ Key Takeaways ]

Unlock new strategies to enhance knowledge management and supercharge your customer service efficiency.

[ Overview ]

About the Guide

Today’s businesses face extraordinary challenges in meeting rising customer expectations amidst exploding data volumes and increasing complexity. This white paper explores how modern knowledge automation—including advanced AI and integration standards—can revolutionize customer service by ensuring both accessibility and the accuracy of knowledge. Discover pragmatic approaches to transform your knowledge management into a powerful strategic asset.

“While big data and big clouds have scaled our ability to generate and deliver information, they have consistently undermined our ability to curate it.”

What You’ll Get:

Get practical insights and actionable strategies from the white paper:

Understand the unique hurdles in modernizing customer service knowledge infrastructure.
Learn how AI and API integration can support full lifecycle knowledge management.
Find out how to improve productivity and ROI from enhanced KM impact on business efficiency.
Discover methods to ensure consistent quality and continuous improvement in your knowledge resources.

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[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”