Introducing Answer Automation

Revolutionize Your Customer Service with Knowledge Automation

[ Key Takeaways ]

The white paper covers how implementing knowledge automation with Shelf can drastically enhance customer experience and operational efficiency in Contact Centers.

[ Overview ]

About the Guide

The white paper provides an overview of how Shelf’s solutions address common challenges in contact centers by streamlining content administration, guiding agents with precise answers, and automating training processes. Enterprises can significantly improve customer satisfaction, efficiency, and compliance. Get insights into how modern knowledge infrastructure can serve as the backbone of your CX tech stack, drive superb ROI and pave the way for a future-proof customer service strategy.

“An estimated 89% of consumers say they are ready to switch to a competitor following a single poor experience.”

What You’ll Get:

Gain actionable insights from the white paper, including:

Learn how knowledge automation can improve service efficiency.
Discover how automation streamlines content publishing, maintenance, and agent guidance.
Understand how integrating Shelf with existing tech stacks can enhance those stacks’ performance.
Gain insights on the savings from implementing a modern knowledge infrastructure.

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”