Brands are Shifting to AI-Driven Answers

Knowledge shouldn’t be hard for agents to find when they need it, especially in a remote environment. Answers shouldn’t live deep in decentralized, disorganized storage systems—but right in front of an agent’s eyes exactly when a customer needs something.

That’s answer automation.

This white paper will outline this exciting technology for contact centers.

What’s inside

• How to make finding anything agents need no more than a two-step process.
• The tech behind delivering answers in the agent or customer environment from a knowledge source
• How AI delivers relevant recommendations