Brands are Shifting to AI-Driven Answers
Discover the revolutionary concept of answer automation
Knowledge shouldn’t be hard for agents to find when they need it, especially in a remote environment. Answers shouldn’t live deep in decentralized, disorganized storage systems—but right in front of an agent’s eyes exactly when a customer needs something.
That’s answer automation.
This white paper will outline this exciting technology for contact centers.
- How to make finding anything agents need no more than a two-step process.
- The tech behind delivering answers in the agent or customer environment from a knowledge source
- How AI delivers relevant recommendations