Zendesk Integration for Knowledge Automation

Automate company knowledge and deliver accurate answers with our Zendesk integration

Reduce Handle Times

Shelf Merlin AI suggests answers based on the context of the inquiry and ticket data.

Simplify Complex Escalations

Guide agents through difficult questions with decision trees inside Zendesk.

Reduce Training Time and Costs

Simply train agents on Zendesk and Shelf AI provides the knowledge.

Answer Assist Zendesk Integration Supercharges your Team

Answer Assist

Shelf’s Answer Assist integration in Zendesk means your team can quickly surface the information they need to do their job, with no extra effort. Answer Assist listens to the conversation and suggests real-time answers directly from your existing knowledge, whether it’s a simple answer or a complex navigated workflow process.

Continuously Improve Answers with Agent Feedback with Shelf’s Zendesk Integration

Knowledge Management

Close the loop by allowing agents to provide direct feedback on content quality. Then publish new content quickly and efficiently with Shelf workflow automation. Set priorities, create content, route approvals, publish, announce, and deliver it directly to agents inside Zendesk.


Our Zendesk Integration Enables You to Identify Gaps Between Questions and Answers

Dashboards and Reports

Improve service quality and performance with knowledge analytics based on customer interactions across every Zendesk channel. Drill down into detailed interaction reports on search topics, empty searches, and content feedback from agents to zero in on the highest impact improvements.

ROI Starts on Day One

Lightning fast implementation and guaranteed user adoption make Shelf a quick win


Less time looking for answers


Shorter average handle times


Fewer support escalations

Consistently Rated #1 for Knowledge Management

in-depth guide

Shelf Platform Overview

Explore the key features and benefits of Shelf's AI-powered knowledge management platform.