Zendesk Integration for Knowledge Automation

Automate company knowledge and deliver accurate answers with our Zendesk integration

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Instant AI Access

Drive your Generative AI initiatives

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Ready-to-Use Connectors

Connect and process content from different repositories

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Advanced Search Capabilities

Implement federated search across content sources

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Customizable Integration

Utilize our APIs and SDKs to power any application

[ Shelf + Zendesk ]

Answer Assist Zendesk Integration Supercharges your Team

Shelf’s Answer Assist integration in Zendesk means your team can quickly surface the information they need to do their job, with no extra effort. Answer Assist listens to the conversation and suggests real-time answers directly from your existing knowledge, whether it’s a simple answer or a complex navigated workflow process.

An open architecture to support your evolving knowledge needs

Continuously Improve Answers with Agent Feedback with Shelf’s Zendesk Integration

Close the loop by allowing agents to provide direct feedback on content quality. Then publish new content quickly and efficiently with Shelf workflow automation. Set priorities, create content, route approvals, publish, announce, and deliver it directly to agents inside Zendesk.

An open architecture to support your evolving knowledge needs

Our Zendesk Integration Enables You to Identify Gaps Between Questions and Answers

Improve service quality and performance with knowledge analytics based on customer interactions across every Zendesk channel. Drill down into detailed interaction reports on search topics, empty searches, and content feedback from agents to zero in on the highest impact improvements.

An open architecture to support your evolving knowledge needs
[ Highest customer ratings ]
Consistently Rated
#1 for Knowledge Management
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