The ROI of Implementing KM and Automation in Your Contact Center

How much could you save with modern knowledge management?

[ Key Takeaways ]

Learn how answer automation can revolutionize your contact center, optimizing efficiency and driving substantial ROI.

[ Overview ]

About the Guide

This white paper provides a comprehensive guide for stakeholders on the ROI of implementing knowledge management and answer automation in contact centers. By leveraging AI-driven solutions, contact centers can significantly reduce call handle times, streamline training efforts, and scale operations more efficiently. Get concrete strategies and industry-specific data that show how automation not only enhances customer satisfaction but also delivers measurable financial benefits.

“The ROI of answer automation comes from eliminating the unnecessary steps to find answers”

What You’ll Get:

Understand the tremendous financial impact of knowledge management and answer automation in your contact center operations. This white paper offers:

Detailed strategies for reducing call handle times and streamlining agent training programs.
Industry-specific ROI calculations demonstrating potential savings and efficiency gains.
Case studies of contact centers successfully implementing automation to improve performance.
Steps to prepare your organization for integrating AI-driven solutions to get maximal ROI.

The ROI of Implementing KM and Automation in Your Contact Center: image 2

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”