Ensure Your Knowledge Is Accurate, Up-to-Date,
Shelf offers organizations a reliable, trusted, and secure way to use AI to scale their knowledge, boost agent performance, and improve customer satisfaction.
Enable Better Answers for Your Agents and AI Investments
Shelf’s suite of AI-driven knowledge management solutions empower contact centers to enable scalable, consistent, and reliable answers. Shelf’s MerlinAI technology transforms an organization’s unstructured and decentralized content into a knowledge infrastructure that enables agents and customers to get better answers everywhere.
80% less time looking for answers
Transform your contact center into an efficiency machine
30% shorter average handle times
Meet your customers’ needs faster than ever
40% fewer support escalations
Free your agents to focus on higher priorities
NextGen KMS uses artificial intelligence to understand and centralize your organization’s knowledge — providing consistent information to streamline workflows, enhance decision-making, and expedite approvals.
Elevate agent performance with Search Copilot, your specialized conversational search AI assistant. Say goodbye to outdated keyword searches and hello to conversational, accurate, and instant answers.
Get transparency into the accuracy, quality, and completeness of your organization’s content, enabling you to create and maintain accurate, up-to-date, and trusted content on a continuous basis.
Answer Assist streamlines your knowledge by centralizing it in one location. It uses AI and customer-driven data to deliver contextually precise answers to agents.
Self Service deflects routine inquiries while ensuring customers receive fast and accurate responses. Through smart recommendations and a fully personalized self-service portal, customer interactions are effortless and engaging.
Ensuring Compliance to Industry Standards
At Shelf, adherence to the highest levels of security and compliance are paramount. We are Soc 2 Type 2 compliant, our servers are hosted at SSAE-16, PCI DSS, or ISO 27001 compliant facilities, and we utilize AES 256 encryption in order to ensure our technology is managed on a reliable platform that is trusted, protected, and secure.
Ready to See Shelf in Action?
Request a customized introduction to the Shelf suite of transformational knowledge management solutions.