The Future of Knowledge Management is Here
AI-enabled Knowledge Management for more insight and automation.
Unparalleled transparency into the quality of your knowledge system
Governance that enables continuous improvement
Automation, delivering better answers everywhere you need them
Highest enterprise level security as our platform is built on a modern API first architecture
Gain visibility and prioritize what content needs to be changed and why.
Learn moreAutomated content creation & maintenance
Quickly create and maintain accurate answers. Shelf’s Content Copilot and Maintenance Copilot allow you to create content faster and keep it up-to-date more efficiently and effectively than ever before.
Learn moreTransparency into bad answers
Gain transparency and insight into your content. For the first time, identify inaccurate, out-of-date, and noncompliant content across your repositories with our proprietary AI domain models.
Learn moreAgent assist
Provide the exact information agents need for real-time answers. Shelf’s flexible approach allows you to choose from our pre-built Answer Assist or deliver answers through your existing agent assist solution.
Learn moreGenAI search copilot
Shelf’s Search Copilot delivers precise, well-structured answers to user questions in real-time. Remove the hassle of having to sift through search results or scan through lengthy documents.
Learn moreNext Gen Self Service
Shelf’s next generation self service includes headless CMS, out-of-the-box website FAQ’s and content accuracy monitoring to enable more accurate answers everywhere you need them.
Learn moreFuture proofed architecture
Shelf’s modern, API-first product architecture gives organizations the flexibility and capabilities needed to support all of their current and future knowledge-related initiatives.
What our clients say
“Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.”
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
“FCR was sitting at 83%, and we are now around 90%, which means the customer is getting the correct answer on the first call.”
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