Contact Center

11 Revealing Contact Center Statistics in 2022

11 Revealing Contact Center Statistics in 2022

Leaders across all departments—including the contact center—are now dealing with hiring challenges AND problems with legacy technology just a few years removed from the 2020 pandemic. More contact...

Contact Center Statistics You Need to Succeed in 2021

Contact Center Statistics You Need to Succeed in 2021

Customer service orgs are under pressure. High volumes, distributed teams, yet same expectations for efficiency. As a natural response, digital transformations are accelerating across the industry,...

5 Innovative Customer Service Ideas for Managers

5 Innovative Customer Service Ideas for Managers

Still getting used to leading a modern customer service team, a largely distributed workforce, adjusting to the ‘new normal’? Chances are your customer service team is too; most agents can’t just...

Too Many Support Tickets? Why Better Knowledge is Key

Too Many Support Tickets? Why Better Knowledge is Key

As your support tickets keep coming in, wouldn’t it be nice to use knowledge to deflect a few requests? It took us 20 minutes to find this post on Reddit and yet companies take years to realize that...