Customer Service

January 26, 2024
Midjourney depiction of GenerativeAI prompts 10 Tried and Tested Generative AI Prompts for Customer Service Agents
This article presents 10 Generative AI prompts tested and refined to improve customer service effectiveness excerpted from our eBook, 51 Tried and Tested Generative AI Prompts for Customer Service Agents. With Generative AI, agents can rapidly generate personalized, context-aware responses across...

By Oksana Zdrok

10 Tried and Tested Generative AI Prompts for Customer Service Agents: image 1
9 Industry Leaders Already Delivering on the Promise of GenAI Read these GenAI success stories to learn from industry early winners!
January 2, 2024
Midjouney depiction of how AI can elevate your contact center 9 Compelling AI Implementation Examples that Elevate Contact Center Knowledge Bases
Listing use cases for artificial intelligence (AI) is like describing how to use the internet — the AI implementation examples are nearly infinite, constrained only by the inventive minds behind the wheel. AI is being implemented in business practically everywhere, from personalizing sales...

By Shelf

November 2, 2023
Midjourney depiction of customer service journey Equipping Your Support for Seamless Customer Service Journeys
Customers have more ways to communicate with your organization than ever before, which presents a challenge for designing a seamless customer service journey. Multiple touchpoints, disconnected experiences, and increased costs can hinder customer satisfaction. Overcoming these challenges requires...

By Shelf

October 23, 2023
Midjourney depiction of "service benefits of AI customer support"The 3 Service Benefits of AI Customer Support
The customer support center feels like it is constantly facing difficult challenges. Agents can’t find accurate information, escalation rates have soared across the industry, customer responses can be inconsistent or inaccurate, and the dwindling of customer experience metrics create cause for...

By Shelf

October 16, 2023
Midjourney depiction of answer assist helping the woman with work Answer Assist Creates Entry Level Experts
Customer support relies on agents who can answer questions quickly and accurately, but how can that be accomplished in an industry with high turnover and long onboarding? How can support agents be experts when they don’t stay in the position long enough to gain experience? The solution is to...

By Shelf

May 2, 2023
10 Tried and Tested Generative AI Prompts for Customer Service Agents: image 2 CX Benchmark Report: Key Findings from CCCE 2023
In this benchmark report, we present data reflecting the views of customer experience (CX) leaders who attended Call and Contact Center Expo in Las Vegas, NV from April 26-27, 2023. Participants completed a written survey asking about their contact center priorities, challenges, the future, and...

By Shelf

November 16, 2022
10 Tried and Tested Generative AI Prompts for Customer Service Agents: image 3 High Call Volume in Busy Season? Turn to Knowledge Management
Ecommerce sales around the globe are expected to account for over a fifth of all retail sales by the end of 2022—which means support teams must handle a huge volume of calls in Q4 and Q1. No matter what business you’re in, peak season can make or break your customer experience if agents can’t...

By Shelf

September 9, 2022
10 Tried and Tested Generative AI Prompts for Customer Service Agents: image 4 How To Improve Call Center Metrics With Knowledge Management
Your call center agents are your organization’s frontline responders – the first point of contact between your organization and the customer (or, in some cases, potential customer). To the caller, the person on the other end of the phone line represents your company as a whole. It’s no...

By Shelf

September 7, 2022
Ideas for Improving Customer Service in Call Center 5 Unique Ideas to Improve Customer Service in Your Call Center
Like it or not, your customer’s experience is everything. If your call center offers substandard customer service, service quality issues can significantly impact your company’s revenue if left unchecked. Think the customer experience doesn’t matter as long as you offer a good product?...

By Shelf

June 24, 2022
10 Tried and Tested Generative AI Prompts for Customer Service Agents: image 5Building an Agent Improvement Plan? 5 Tips for Contact Centers
Before you build an agent improvement plan, ask yourself: why spend time recruiting and training new agents if you don’t have to? Most contact centers planned for growth this year, but hiring great talent has been challenging. Companies like xtDirect had to reduce their agent count by 25% due to...

By Shelf

May 6, 2022
10 Tried and Tested Generative AI Prompts for Customer Service Agents: image 6 5 Innovative Customer Service Ideas for Managers
Still getting used to leading a modern customer service team, a largely distributed workforce, adjusting to the ‘new normal’? Chances are your customer service team is too; most agents can’t just tap a coworker on the shoulder like they used to whenever a customer has a question. You need some...

By Shelf