The magic of artificial intelligence (AI) infrastructure such as large language models (LLMs) is its ability to generate text that mirrors human conversation, but that ability isn’t magic it’s the...
Knowledge Management
What is an LLM? And How Humans Shape Their Knowledge
The prevalence of artificial intelligence across industries has introduced new and unfamiliar terms. It’s possible you’ve had a number of conversations about your organization’s AI strategy and how...
How to Control AI: Ensuring AI Remains Manageable and Safe
The rapid advancement of artificial intelligence (AI) provides unprecedented opportunity for innovation and greater productivity, but an important question remains: how do you control AI? Businesses...
The 3 Service Benefits of AI Customer Support
The customer support center feels like it is constantly facing difficult challenges. Agents can’t find accurate information, escalation rates have soared across the industry, customer responses can...
Answer Assist Creates Entry Level Experts
Customer support relies on agents who can answer questions quickly and accurately, but how can that be accomplished in an industry with high turnover and long onboarding? How can support agents be...
How AI Empowers Your Knowledge Base
In the rush to adopt strategies around artificial intelligence (AI), the most pivotal figures are the people in your organization tasked with navigating technology integration and making that...
AI Copilot: The Future for Customer Service Agents
The customer service (CS) industry has been dramatically changed with artificial intelligence (AI) becoming increasingly more important. Customers expect 24/7 access to quick and accurate answers...
Top 5 Challenges with Salesforce Knowledge: Businesses Can Do Better
Salesforce Knowledge is a widely recognized knowledge management solution, but it’s not without its challenges. Despite being tied to the Salesforce suite of tools, Salesforce Knowledge (SFK) has a...
Top 9 Knowledge Management System Examples For Modern KMS
The rise of productivity-enhancing tools like generative artificial intelligence (GenAI) demands organizations to consider how to improve their efficiency. The bedrock of better efficiency in our...
Top Knowledge Management Conferences in Q4 2023 (and What’s Coming in 2024)
Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and...
The 3 Challenges for Businesses Considering AI Solutions
The world is changing because of artificial intelligence (AI), but for many businesses it's not clear how we get from the way things are now to the hyper-productive utopia pitched by AI solutions....
The Era of Generative AI in Enterprises: Discover the Winning Edge
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