Knowledge Management

Understanding the Influence of LLM Inputs on Outputs

Understanding the Influence of LLM Inputs on Outputs

The magic of artificial intelligence (AI) infrastructure such as large language models (LLMs) is its ability to generate text that mirrors human conversation, but that ability isn’t magic it’s the...

What is an LLM? And How Humans Shape Their Knowledge

What is an LLM? And How Humans Shape Their Knowledge

The prevalence of artificial intelligence across industries has introduced new and unfamiliar terms. It’s possible you’ve had a number of conversations about your organization’s AI strategy and how...

The 3 Service Benefits of AI Customer Support

The 3 Service Benefits of AI Customer Support

The customer support center feels like it is constantly facing difficult challenges. Agents can’t find accurate information, escalation rates have soared across the industry, customer responses can...

Answer Assist Creates Entry Level Experts

Answer Assist Creates Entry Level Experts

Customer support relies on agents who can answer questions quickly and accurately, but how can that be accomplished in an industry with high turnover and long onboarding? How can support agents be...

How AI Empowers Your Knowledge Base

How AI Empowers Your Knowledge Base

In the rush to adopt strategies around artificial intelligence (AI), the most pivotal figures are the people in your organization tasked with navigating technology integration and making that...

AI Copilot: The Future for Customer Service Agents

AI Copilot: The Future for Customer Service Agents

The customer service (CS) industry has been dramatically changed with artificial intelligence (AI) becoming increasingly more important. Customers expect 24/7 access to quick and accurate answers...