Knowledge Management

It's an exciting time in the world of knowledge management (KM)! You have a monsoon of knowledge-related data like never before; knowledge managers that can make sense of all this data to improve...

As a knowledge manager, you always have a lot to learn! Taxonomy management, frameworks, new breakthroughs in natural language processing—it helps to connect with other knowledge managers to learn...

To survive in a world filled with data, you must run a knowledge-driven business. To boost productivity and customer satisfaction, you need employees and leaders to understand why quality knowledge...

Busy season is right around the corner. When calls start picking up, you need your customer service agents to be on their A-game. After all, 96% of customers rank customer service high when deciding...

As a B2C retailer, busy season is an important time; customers continue doing business if they have a good experience—in fact, 65 percent of a retailer's profits come from repeat shoppers. Repeat...

If you’re waking up to the topic of knowledge management—you’re not alone. Interest in knowledge management has been on the rise since around 2020. As a result of a pandemic, many employees were...

If someone asks you about the difference between knowledge management and information management, you could be forgiven for thinking they were asking about the difference between knowledge and...

We live in an on-demand society where customers expect accurate answers to their questions more quickly than ever before. If your knowledge management solution produces slow or incorrect answers,...

Below is the story of how a global hardware and software manufacturer navigated the enterprise knowledge management landscape. Told through the lens of Julia Berg, a knowledge management leader,...

Updating your current knowledge management framework, processes, or technology? Begin with a knowledge management assessment, a simple way to audit every knowledge-related component in your...

Your organization relies on great knowledge…and a competent individual who knows how to properly manage all the people, processes, and technology involved. Provide great knowledge, and employees...

You want to make knowledge valuable—in the hands of those who need it—but you need the right company culture to make knowledge an ROI-positive investment.  Whether it's a how-to article a customer...