Shelf Blog: Knowledge Management

Almost every article about knowledge management ROI says the same thing: “increases efficiency,” “reduces the time spent searching for information,” and so on. And it all makes sense, but when it comes to concrete numbers for a business owner, finding them is difficult. We’ll solve this problem:...

If you’re familiar with SharePoint, you’ve probably heard of (or even use) Copilot. And it seems to work; it even answers with a confident, professional tone, and everything looks correct. But then it turns out the answer is based on a policy that was revoked six months ago, or it includes a...

SharePoint is a widely known document management platform for enterprise companies. And given how many people use it, building a knowledge base there seems like the obvious solution. But that’s only at first glance. We need to ask the right question: Is such a SharePoint knowledge base ready to be...

SharePoint is a powerful document management platform. But recently, there have been a lot of rumors about whether it’s really up to the task in the age of artificial intelligence. SharePoint was originally designed to store and share files. But with the rapid development of AI, many companies...

Almost every corporation today has more knowledge than it can manage. And AI is marketed to these corporations as the solution to this problem, regardless of the current state of that knowledge. Indeed, AI knowledge management sounds like a ready-made answer: just connect AI to your knowledge...

Knowledge management strategy used to be a plan for organizing documents. Now it’s a plan for whether your AI will work at all. The very same elements of the strategy that make knowledge accessible to employees (governance, consolidation, quality) are exactly what AI agents need to provide...