Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and...
News/Events
Shelf Customer Success Manager Wins Top CSM Award
Stamford, CT — June 23, 2022 — Out of 18 finalists and 400 nominations from high profile SaaS companies, Shelf is excited to announce our very own Anna Kainova has won ChurnZero’s CS Advocate Award!...
Shelf Stands with Ukraine
Shelf stands united with the Ukrainian people in the fight against the unprovoked Russian attack on Ukraine. Putin has stated that he wants to disarm Ukraine and end its democratic independence. We...
Shelf Wins 2022 Gold Stevie® Award for Sales & Customer Service
Stamford, CT – March 1, 2022 – Shelf announces today it has won a Gold Stevie® Award in the IVR and Web Services Solution category. Award winners for the 16th annual Stevie Awards for Sales &...
Shelf Raises $52.5M to Accelerate Answer Automation
STAMFORD, Conn., August 23, 2021--Shelf.io, the world’s leading AI-driven answer automation company, today announced a Series B round of $52.5 million led by Tiger Global and Insight Partners, with...
Shelf Accelerates International Expansion By Launching New Data Center in Central Europe
Stamford, CT - May 18, 2021 – Shelf, the highly awarded, innovative knowledge automation platform, has expanded its footprint in the EMEA region by responding to enterprise customers that require...
Shelf Recognized as “Easiest Setup” in Contact Center Knowledge Tech by G2
If you’ve purchased new tech, especially from a legacy vendor, then you’ve probably been through this before—months of delays, and the go-live date you were planning on is out of reach. You think...
“Highest User Adoption” Award in Contact Center Knowledge Tech Given to Shelf
New tech initiatives can be tough. A bad tech investment can really knock the wind out of the positive change you are working to achieve. According to Forbes, 70% of all digital transformation...
451 Research Group Emphasized Shelf’s Innovative Role in the Market
We are thrilled to be recognized by the 451 research team, who emphasizes Shelf’s innovative role in the market as we continue to advance an AI-driven approach to managing company knowledge, which...