G2 has named Shelf.io a leader in the Winter 2022 Grid® for Contact Center Knowledge Software. 90% of respondents have rated Shelf 5 out of 5 stars, noting high customer satisfaction, ease of use, and quality of support. For the sixth consecutive quarter, Shelf has...
Stamford, CT – May 18, 2021 – Shelf, the highly awarded, innovative knowledge automation platform, has expanded its footprint in the EMEA region by responding to enterprise customers that require greater data residency commitments. To provide European-based...
Shelf today announces that its world-leading knowledge automation platform has received the 2021 BIG Innovation Award presented by the Business Intelligence Group. This award comes as we turn the page on another record-setting year for Shelf, capped by high growth and...
If you’ve purchased new tech, especially from a legacy vendor, then you’ve probably been through this before—months of delays, and the go-live date you were planning on is out of reach. You think back to all the promises they made you, all those exciting conversations...
New tech initiatives can be tough. A bad tech investment can really knock the wind out of the positive change you are working to achieve. According to Forbes, 70% of all digital transformation initiatives do not reach their goals and the number one reason is...
Customer experience means everything to us. That’s why we were incredibly excited to find out that Shelf has once again received the top award for Easiest to Use product in the Contact Center Knowledge tech category in G2’s latest Report. G2 is a peer-to-peer review...
