Shelf Blog: Generative AI
Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.
We’re still buzzing from last week’s NRF event. Over three days, our team connected with nearly 500 retailers and industry leaders and the energy around what’s possible with AI was palpable. But beyond the excitement, what struck us most were the candid, unfiltered conversations...
San Francisco was buzzing last week, and Dreamforce 2025 made one thing crystal clear: the next era of enterprise is agentic. On the show floor, it was clear that more enterprises are finally realizing what we’ve known for years: data quality is what determines whether GenAI delivers promised ROI...
Picture this: a world where customer service is powered by cutting-edge technology that not only understands your customer’s needs but also creates personalized solutions for them. Sounds like a dream, right? Well, with generative AI, this dream is quickly becoming a reality. In this blog...
Generative AI is revolutionizing search by delivering personalized and context-aware search experiences. This technology has revolutionized customer service with greater efficiency and accuracy. It has the potential to advance medical research by providing more relevant results for searches of prior studies and papers.
How is generative AI used in enterprises? Visualize a daunting scenario: An intelligent system that can compose music, generate compelling articles, or write code based on learned data patterns is rapidly becoming a reality. With generative AI fundamentally changing the game, enterprises that...
From the Library of Alexandria to the first digital databases, the quest to organize and utilize information has been a reflection of human progress. As the volume of global data soars—from 2 zettabytes in 2010 to an anticipated 181 zettabytes by the end of 2024 – we stand on the verge of a new...