Shelf Blog: Generative AI
Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.
We’re still buzzing from last week’s NRF event. Over three days, our team connected with nearly 500 retailers and industry leaders and the energy around what’s possible with AI was palpable. But beyond the excitement, what struck us most were the candid, unfiltered conversations...
San Francisco was buzzing last week, and Dreamforce 2025 made one thing crystal clear: the next era of enterprise is agentic. On the show floor, it was clear that more enterprises are finally realizing what we’ve known for years: data quality is what determines whether GenAI delivers promised ROI...
Picture this: a world where customer service is powered by cutting-edge technology that not only understands your customer’s needs but also creates personalized solutions for them. Sounds like a dream, right? Well, with generative AI, this dream is quickly becoming a reality. In this blog...
Generative AI is revolutionizing search by delivering personalized and context-aware search experiences. This technology has revolutionized customer service with greater efficiency and accuracy. It has the potential to advance medical research by providing more relevant results for searches of prior studies and papers.
How is generative AI used in enterprises? Visualize a daunting scenario: An intelligent system that can compose music, generate compelling articles, or write code based on learned data patterns is rapidly becoming a reality. With generative AI fundamentally changing the game, enterprises that...
From the Library of Alexandria to the first digital databases, the quest to organize and utilize information has been a reflection of human progress. As the volume of global data soars—from 2 zettabytes in 2010 to an anticipated 181 zettabytes by the end of 2024 – we stand on the verge of a new...
The generative AI (GenAI) market for financial services is expected to grow by 28% over the next decade. This means that we will soon be able to say farewell to the traditional cumbersome processes that once defined the financial sector – manual data entry, lengthy decision-making for loan...
It’s estimated that $1 trillion in healthcare spending is wasted each year in the U.S. By automating routine tasks and making more use of clinical data, GenAI is a new opportunity to optimize healthcare expenditures and unlock part of the money lost to inefficiencies. It could organize...
Identifying how Generative AI and data preparation fits into your business case is a complex endeavor. If you are feeling overwhelmed trying to keep up with emerging AI technologies and applications — and it’s almost 100% likely that you are—you are not alone. Because “almost 100%” by definition...
Neural networks involve a series of algorithms designed to recognize patterns, interpret data, and make decisions or predictions. They are modeled loosely after the human brain’s architecture. Neural networks have become a cornerstone of AI technologies alongside others, such as rule-based...
Generative artificial intelligence (GenAI) has emerged as a powerful tool for content creation, but often requires a human in the loop to ensure the outputs are valuable. The value of GenAI includes productivity gains, opportunity for revenue growth, and better accuracy for your organization’s...
In our first entry in our series of future-proofing for artificial intelligence (AI), we discussed the inevitability of AI disruption and how your organization should prepare to manage change. In this second entry in the series, we focus on what your AI strategy needs to manage risk, evaluate ROI,...