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What is Data Quality and Why Does It Matter?

Whether you’re making strategic decisions, optimizing processes, or developing artificial intelligence-powered solutions, reliable data is the foundation of meaningful results. Without it, even the most advanced tools and technologies fall short. But what exactly is data quality, and why does it...

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How to Use AI for Predictive Analytics and Smarter Decision Making

AI for predictive analytics represents a cutting-edge approach to forecasting future trends and making data-driven decisions with precision. By integrating AI, you can uncover deep insights, identify emerging opportunities, and mitigate potential risks in real-time. In this article, you’ll...

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Knowledge Management vs. Information Management: Key Differences

Many organizations are exploring knowledge management because a proper knowledge management system is integral to a successful artificial intelligence strategy. If your organization has hundreds of files or decades of stored data and your own workforce can’t navigate it, then an artificial intelligence (or large language model) won’t be able to either.

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Generative AI in Knowledge Management & Contact Centers

Picture this: a world where customer service is powered by cutting-edge technology that not only understands your customer’s needs but also creates personalized solutions for them. Sounds like a dream, right? Well, with generative AI, this dream is quickly becoming a reality. In this blog...

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Get Better Answers From MS Copilot with Shelf’s Copilot Studio Integration

Over 50% of organizations have paused their Copilot initiatives. Why? Because of data quality and data governance concerns. Generative AI is powerful, but when you feed it bad data, it generates bad responses. “Garbage in, garbage out,” as we say. Inaccurate or irrelevant responses hurt user...

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How Generative AI is Transforming Search Forever

Generative AI is revolutionizing search by delivering personalized and context-aware search experiences. This technology has revolutionized customer service with greater efficiency and accuracy. It has the potential to advance medical research by providing more relevant results for searches of prior studies and papers.

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How to Manage Outdated and Duplicated SharePoint Data

Managing outdated and duplicate data is a headache nearly every SharePoint user faces at some point. Files pile up, older versions hang around longer than they should, and before you know it, your SharePoint environment feels like a digital junk drawer.  When files are scattered and...

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Fixing Sharepoint Data Issues

SharePoint is a powerful tool for document management and team collaboration, but as your organization grows, it can become a complex environment ripe with data management challenges.  These kinds of issues not only slow down your team’s productivity but also create risks around compliance,...

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How to Prevent Microsoft Copilot Hallucinations

Microsoft Copilot is a powerful AI assistant that helps you streamline tasks and boost your productivity. However, like all generative AI, it occasionally produces “hallucinations,” which are responses that sound confident but may be factually incorrect.  In fact, some studies suggest that...

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How to Prepare Data for Microsoft 365 Copilot

Microsoft Copilot is changing the game for teams looking to get more out of their data. But to really see its full potential, your data needs to be prepared thoughtfully—organized, clean, and secure.  Without the right groundwork, you’re setting yourself up for spotty insights, unreliable...

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How to Make Your Sharepoint Data AI-Ready

Getting your SharePoint data AI-ready isn’t just about flipping a switch. It’s about taking a closer look at the data you already have and setting it up for success. Whether you’re aiming to streamline workflows, unlock actionable insights, boost the user experience, or simply make better use of...

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How to Prevent Microsoft Copilot From Giving Bad Answers

Microsoft Copilot is a powerful tool, but like any AI, it can provide incorrect or misleading answers. To ensure you’re getting the most accurate responses, it’s essential to understand how to prompt Copilot properly in order to prevent bad outputs.  Let’s explore how Microsoft...

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