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CX Benchmark Report: Key Findings from CCCE 2023

CX Benchmark Report: Key Findings from CCCE 2023

In this benchmark report, we present data reflecting the views of customer experience (CX) leaders who attended Call and Contact Center Expo in Las Vegas, NV from April 26-27, 2023. Participants...

5 Modern Skills for Knowledge Managers [2023 Edition]

5 Modern Skills for Knowledge Managers [2023 Edition]

It's an exciting time in the world of knowledge management (KM)! You have a monsoon of knowledge-related data like never before; knowledge managers that can make sense of all this data to improve...

7 Top Knowledge Management Conferences in 2023

7 Top Knowledge Management Conferences in 2023

As a knowledge manager, you always have a lot to learn! Taxonomy management, frameworks, new breakthroughs in natural language processing—it helps to connect with other knowledge managers to learn...

10 Signs You Need a Knowledge Management Consultant

10 Signs You Need a Knowledge Management Consultant

To survive in a world filled with data, you must run a knowledge-driven business. To boost productivity and customer satisfaction, you need employees and leaders to understand why quality knowledge...

Knowledge Management in Retail: 5 Tips for B2C Brands

Knowledge Management in Retail: 5 Tips for B2C Brands

As a B2C retailer, busy season is an important time; customers continue doing business if they have a good experience—in fact, 65 percent of a retailer's profits come from repeat shoppers. Repeat...