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Data is classified into two main types: structured and unstructured. Structured data refers to organized information that follows a predefined format and resides in fixed fields within a record or file. Structured data is easily searchable, organized, and can be stored in databases. Unstructured...
Generative artificial intelligence (GenAI) has emerged as a powerful tool for content creation, but often requires a human in the loop to ensure the outputs are valuable. The value of GenAI includes productivity gains, opportunity for revenue growth, and better accuracy for your organization’s...
Artificial intelligence (AI) is transforming the way businesses operate across various industries, but the question remains: What jobs will AI replace? Where will AI provide new opportunities and challenges? Which industries will experience the most disruption? In this comprehensive discussion,...
OpenAI introduced artificial intelligence (AI) to the general public and their latest keynote emphasized their influence on the development of this new technology. Since Chat-GPT was unveiled in November 2022, every major tech company has announced their own AI initiative, but OpenAI remains the...
In our first entry in our series of future-proofing for artificial intelligence (AI), we discussed the inevitability of AI disruption and how your organization should prepare to manage change. In this second entry in the series, we focus on what your AI strategy needs to manage risk, evaluate ROI,...
One of the most exciting potential uses of artificial intelligence (AI) is how generative AI search will influence traditional search. The Google search bar we’ve become familiar with (and replicated across various websites) has restrictions generative AI search does not. Generative AI search can...
Customers have more ways to communicate with your organization than ever before, which presents a challenge for designing a seamless customer service journey. Multiple touchpoints, disconnected experiences, and increased costs can hinder customer satisfaction. Overcoming these challenges requires...
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or...
Artificial intelligence (AI) disruption is inevitable. More than 80 percent of CEOs plan to implement AI into their business within the next year and previous studies show most organizations are looking at adopting AI. Organizations need to assess their readiness to embrace how AI can lead to...
Every organizations needs to balance embracing new innovation and not getting distracted by “trends” that come and go. Since 2022, artificial intelligence (AI) has been the focus on many industries. Is it a true innovation to work? Or a trend that will soon pass? In this article, we’ll explore the...
The magic of artificial intelligence (AI) infrastructure such as large language models (LLMs) is its ability to generate text that mirrors human conversation, but that ability isn’t magic it’s the result of studying humans’ capabilities. This is another way of saying LLMs are like any computer —...
The prevalence of artificial intelligence across industries has introduced new and unfamiliar terms. It’s possible you’ve had a number of conversations about your organization’s AI strategy and how to utilize things like “LLMs” without ever asking: what is an LLM? In this blog post, we will...