Shelf Blog: Knowledge Management

Every IT team has run into this problem at least once: a major outage occurs, the person in charge sets out to find the cause, a couple of hours go by, and they finally find a solution. Later, it turns out that their colleague had closed an exact copy of that ticket three weeks earlier. In other...

Just a few years ago, the benefits of knowledge management were described in vague terms: “better collaboration,” “less duplication of effort,” “a single source of truth.” And indeed, all of that is true, but in 2026, the conversation has shifted somewhat. Organizations lose real money on...

You’ve probably heard that artificial intelligence simplifies business processes. But when you try to implement it, you find that it doesn’t quite work as expected. It makes things up or contradicts itself. Sound familiar? What if we told you that the AI in your company is only as smart as its...

Let’s go back just three years and recall that choosing knowledge management solutions used to be fairly straightforward: look at the search functionality, the editor, and access rights; compare prices; and make a decision. But today, the logic has changed, and if you choose based on the...

You probably think that artificial intelligence knows absolutely everything. No matter what question you ask it, it responds quickly – literally within 5-10 seconds. That’s why it’s being integrated into various businesses, and everything seems to be going smoothly. Until, at some point, a...

Implementing a knowledge management system or exploring your knowledge strategy? Before you begin, it’s vital to understand the different types of knowledge so you can plan to capture it, manage it, and ultimately share this valuable information with others. Populating any type of knowledge base...