Shelf Blog: Artificial Intelligence

AI agents are no longer a novelty in today’s business world. They can perform actions independently and do not require human intervention for standard tasks (returns, order status updates, ticket closures, and so on). However, they require fundamentally different guardrails than a chatbot that...

Recently, companies were cautiously adopting Generative AI, which at the time seemed to represent the pinnacle of artificial intelligence. It’s writing text, creating images, and providing quick responses. This worked well, until organizations recognized a fundamental gap: generating responses is...

When a company chooses a bot, it expects high-quality results. And when the results fall short of expectations, many assume the model is flawed. But almost always, the problem isn’t the model itself. A model may understand language flawlessly, yet it can generate a massive amount of text,...

Despite the rapid development of artificial intelligence, which is making headlines everywhere, many people still think that conversational AI is just a regular chatbot for FAQs. But let’s get one thing straight: if you think that, you’re stuck in 2019. Because in 2026, conversational AI use cases...

As AI becomes embedded across virtually every business function, keeping track of the terminology grows increasingly challenging. Some people talk about conversational AI, others insist on generative AI, and you may have even read that agentic AI is the best option. But is there actually a...