Agents and Call Centers
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Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active chatbot or AI assistants by the end of 2019. These businesses have discovered the incredible benefits...
51 Tried and Tested Generative AI Prompts for Customer Service Agents Agents at all levels can apply these Generative AI prompts right now to enhance efficiency and customer satisfaction.
Biggest Contact Center Challenges and Priorities for 2019The new year is a great time to set goals for the upcoming year. But what is the most important thing to work on, especially when it comes to managing a contact center? While some issues are constant, each year brings with it a new set of priorities to consider, and the biggest contact center...