Every contact center knowledge manager I’ve met knows the frustration of selling an IT initiative up the ladder only to have it rejected. You spend hours speaking to different vendors, comparing...
Colin Kennedy
How to Improve Chatbot Performance via Knowledge Management
This post was updated on May 18, 2022 to reflect industry best practices. According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights...
How AI Empowers Your Chatbots
Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active...