Midjourney depiction of futuristic book in a library

The Knowledge Manager’s Handbook to Data Science for Generative AI

Artificial intelligence (AI) is a transformative force that’s reshaping industries, processes, and even the very fabric of how decisions are made. As AI systems become more integral to organizational operations, it is essential that we understand the foundational elements that ensure these systems...

Read More
Midjourney depiction of the future of knowledge in customer service

The Future of Knowledge in Customer Service

We live in an on-demand world. Customers expect every product delivered to the doorstep, every service ordered online, and any information they seek immediately available at their fingertips. When customers have questions, they expect answers–on demand. As customer expectations have risen, so have...

Read More
Midjourney depiction of AI Knowledge Base

How an AI Knowledge Base Empowers Your Organization

A knowledge base can be empowered by AI and provide streamlined onboarding, greater security and compliance, and reduced strain on resources.

Read More

How to Secure Your Job in Knowledge Management: Become a Knowledge Engineer

Knowledge managers might have previously compared their role in an organization to a tail trying to wag the dog, but AI is a sea change. Knowledge engineers are now in the best position to understand how to turn an organization’s knowledge into a tailored solution for the optimization of AI.

Read More
midjourney depiction of salesforce knowledge user

Top 5 Challenges with Salesforce Knowledge: Businesses Can Do Better

The challenges of Salesforce Knowledge pose significant risks for businesses attempting to compete in a space heavily influenced by AI. Usability problems, reporting restrictions, lack of integrations, high costs, and poor use of AI all contribute to a poor productivity and cost-effectiveness.

Read More
Midjourney depiction of knowledge management system examples.

Top 9 Knowledge Management System Examples For Modern KMS

A modern KMS tool will unlock your organization’s knowledge to be used with GenAI solutions and other innovations made possible by artificial intelligence. Shifting your organization’s strategy from digitizing knowledge to laying the foundation of Knowledge as an Infrastructure can make the difference for successfully implementing the power of AI.

Read More
Midjourney generation of knowledge management conferences

Top Knowledge Management Conferences in Q4 2023 (and What’s Coming in 2024)

Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and get a sense of how KM is changing across industries.

Read More

Shelf’s AI Knowledge Management System

How important will an AI knowledge management system be in the future? Gartner’s 2022 Market Guide for Customer Service Knowledge Management Systems, by principal analysts Pri Rathnayake and Drew Kraus, reveals an eye-opening prediction: “By 2027, 40% of knowledge management systems that do not...

Read More

AI-Based Knowledge Management System Guide

Traditional KMSs stand no chance. An AI-based knowledge management system (KMS) is the intrepid explorer of our digital age, charting the vast terrain of data within organizations. They wield the power of artificial intelligence, machine learning, and natural language processing to create an...

Read More

The Role of Artificial Intelligence in Knowledge Management

What’s the role of AI in knowledge management? Read on for key use cases, examples, and the most frequently asked questions today. Table of Contents Keeping Content Up to Date Connecting Info from Different Sources Helping Reduce Support Costs Improving Information Search Frequently Asked...

Read More

The Best AI Knowledge Management Software

If you like this article, subscribe to our email newsletter that helps you learn about AI and knowledge management. Join the 1000s of execs, CX leaders, and KMs who get insights in their inbox every 1-2 weeks. You won’t be disappointed! *** Picture your contact center as a sports team, striving...

Read More

AI in Knowledge Management: Top Uses in CS

Picture this scenario of the relationship of AI in knowledge management: a bustling contact center, where customer inquiries are swiftly resolved with unrivaled precision and personalized care. What powers this extraordinary transformation? The answer lies within the ingenious confluence of...

Read More
Get Demo