Knowledge Management

Implementing a knowledge management system or exploring your knowledge strategy? Before you begin, it’s vital to understand the different types of knowledge so you can plan to capture it, manage it,...

In their recent survey " Workplace Habits & Hangups," the workplace research company Glean found that the average employee spends two hours each day looking for the resources they need to do...

Are you graduating from a knowledge base or upgrading a legacy knowledge tool like SharePoint? Today's customer expects a better knowledge experience—one where answers they encounter are up-to-date,...

Knowledge is arguably your company's most valuable resource—essential for success in today's business environment of rapid development and continual change. So why use a knowledge base? One reason...

Knowledge management is critical in today's competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it...

The collective knowledge of the people within your organization is one of your company's biggest assets—it’s no wonder knowledge sharing is a key component of KCS methodology many knowledge managers...

Even in today’s modern economy, many businesses still rely heavily on documents and paperwork—from policies to contracts, to tax forms. For small businesses trying to organize all of these...

If you work in an enterprise organization, eventually knowledge management must be taken seriously; more than a ‘nice-to-have’, or just another buzzword—enterprise knowledge management involves much...

Need an organized way for your company to capture, distribute, and effectively use knowledge? You need to design, implement, and maintain a basic knowledge management system. A knowledge management...

Need a way to empower your customers and reduce support costs? A basic self service knowledge base is a good place to start. You can find many vendors that offer customer-facing knowledge bases—this...

If you’ve worked at a small to mid-sized business (or even an established enterprise) in years past, you’ve probably used some form of an intranet to share internal knowledge. Microsoft's SharePoint...

Spend time assessing the knowledge management landscape and you’re bound to come across the term ‘internal knowledge base’. Internal knowledge software is often where companies begin to evaluate...