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Shelf Blog

Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.

April 19, 2024RAG
Midjourney depiction of data enrichment. Man sitting at the laptop and working with graphics. These Data Enrichment Strategies Will Optimize Your RAG Performance
Large language models have an impressive ability to generate human-like content, but they also run the risk of generating confusing or inaccurate responses. In some cases, LLM responses can be harmful, biased, or even nonsensical. The cause? Poor data quality.  According to a poll of IT leaders by...

By Oksana Zdrok

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5-Point RAG Strategy Guide to Prevent Hallucinations & Bad Answers This guide designed to help teams working on GenAI Initiatives gives you five actionable strategies for RAG pipelines that will improve answer quality and prevent hallucinations.
April 17, 2024News/Events
Midjourney depiction of lama playing basketball Meta Breaks Silence, March RAGness, Cloudless Skies at Cloud Next …
The AI Weekly Breakthrough | Issue 6 | April 17, 2024 Welcome to The AI Weekly Breakthrough, a roundup of the news, technologies, and companies changing the way we work and live Meta Breaks Silence, Announces Llama 3 Meta, relatively quiet as of late, breaks its silence this week to make two...

By Shelf

April 10, 2024AI Education
Midjourney depiction of reinforcement learning from human feedback. A person working at the desk in a futuristic room. RLHF Makes AI More Human: Reinforcement Learning from Human Feedback Explained
Reinforcement Learning from Human Feedback (RLHF) is a cutting-edge approach in artificial intelligence (AI) that blends human intelligence with machine learning to teach computers how to perform complex tasks. This method is particularly exciting because it represents a shift from traditional...

By Shelf

April 10, 2024AI Education
Midjourney depiction of predictive analytics How to Use AI for Predictive Analytics and Smarter Decision Making
AI for predictive analytics represents a cutting-edge approach to forecasting future trends and making data-driven decisions with precision. By integrating AI, you can uncover deep insights, identify emerging opportunities, and mitigate potential risks in real-time. In this article, you’ll...

By Shelf

April 10, 2024AI Education
Midjourney depiction of ETL Practical ETL Strategies to Refine AI Models and Decision Making
Extract, Transform, and Load, or ETL, is a crucial data management process, especially in the AI and machine learning space. It’s like a data-moving team that takes information from various sources, cleans it up, and organizes it neatly in one place. This process is vital for businesses and...

By Shelf

April 9, 2024News/Events
The AI Weekly Breakthrough Newsletter Edition #5 - April 9, 2024. Midjourney depiction of a robot in chains. Many-Shot Jailbreaking, More AI Agents, Contemplating Paid Search …
The AI Weekly Breakthrough | Issue 5 | April 9, 2024 Welcome to The AI Weekly Breakthrough, a roundup of the news, technologies, and companies changing the way we work and live. More Agents Is All You Need A study using a simple sampling-and-voting method showed that LLM performance scales with...

By Shelf

April 5, 2024AI Education
Midjourney depiction of a robot on the desk in the office Building Smarter AI with Data Augmentation
Data augmentation is a pivotal technique in the realm of Natural Language Processing (NLP). It’s used to expand and diversify training datasets, thereby enhancing the performance and robustness of AI models. This technique is crucial for AI practitioners, data scientists, and technologists who aim...

By Shelf

April 4, 2024AI Education
Midjourney depiction of futuristic office space Masterclass in AI: Leveraging Foundation Models for Success
Foundation models are a cornerstone in how we approach, develop, and implement AI technologies. These models, with their ability to learn from vast datasets and adapt to a multitude of tasks, represent a significant leap in AI’s evolution. Whether you’re an IT professional looking to deepen...

By Shelf

April 3, 2024AI Education
Midjourney depiction of NLP ambiguity Decipher Ambiguity in NLPs for Sharper AI Intelligence
Navigating the multifaceted nature of human language is a unique challenge for machines. Ambiguous words, phrases, sentences, and contexts make language models struggle to understand and interpret human language with nuance and precision. Addressing ambiguity, therefore, is crucial for modern...

By Shelf

April 3, 2024News/Events
Augmented Shelf AI Newsletter Edition Midjourney depiction of Robot reading a newspaper Street Fighting LLMs, AI’s Spending Dilemma, Stargate 2028 …
Augmented Shelf | Issue 4 | April 3, 2024 Welcome to Augmented Shelf, a wrap-up of the week’s AI news, trends and research that are forging the future of work. Street Fighting LLMs Ready for a digital brawl like no other? In a groundbreaking experiment, cutting-edge Language Models (LLMs)...

By Shelf

March 29, 2024AI Education
Midjourney depiction of recurrent neural networks Why Recurrent Neural Networks (RNNs) Dominate Sequential Data Analysis
Recurrent Neural Networks (RNNs) are a class of artificial neural networks uniquely designed to handle sequential data. At its core, an RNN is like having a memory that captures information from what it has previously seen. This makes it exceptionally suited for tasks where the order and context...

By Shelf