Meet Shelf at Salesforce Dreamforce in San Francisco September 17-19 2024
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Generative AI and Data Preparation in an Integrated AI Strategy

Identifying how Generative AI and data preparation fits into your business case is a complex endeavor. If you are feeling overwhelmed trying to keep up with emerging AI technologies and applications — and it’s almost 100% likely that you are—you are not alone. Because “almost 100%” by definition...

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Continuous Improvement and Machine Learning Ops (MLOps)

The effectiveness of AI implementations, such as generative AI, is intrinsically linked to the quality and structure of the underlying data. However, maintaining the relevance and quality of this data is not a one-time task. It requires a continuous improvement approach, where machine learning...

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Midjourney depiction of high-dimensional data

What Are Embeddings in Machine Learning?

In machine learning, embeddings are a technique used to represent complex, high-dimensional data like words, sentences, or even entire documents in a more manageable, lower-dimensional space. An analogy would be nice. Right. Think about Lego bricks. A lot of them. High-dimensional data is like the...

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Midjourney depiction of autonomous agents

​​The Evolution of AI: Introducing Autonomous AI Agents

ChatGPT and other generative AI platforms are transforming how we access information, answer questions, and even create and interpret art. But there are limitations when it comes to performing more complex tasks like planning an event, or chaining multiple steps together like conducting buyer...

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Midjourney depiction of neural networks

What are Neural Networks and How Do They Work With Generative AI

Neural networks involve a series of algorithms designed to recognize patterns, interpret data, and make decisions or predictions. They are modeled loosely after the human brain’s architecture. Neural networks have become a cornerstone of AI technologies alongside others, such as rule-based...

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Midjourney depiction of finetuning LLMs for accuracy

Fine-tuning Large Language Models for AI Accuracy and Effectiveness

We need more than just artificial intelligence. We need virtual experts that are accurate, authoritative, and effective. It’s not enough to deploy AI technologies to answer customer service questions, assist a doctor’s medical diagnosis, identify a negotiator’s key clauses in a contract, provide...

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Midjourney depiction of data pipelines in AI

Data Pipelines in Artificial Intelligence

A data pipeline is a set of processes and tools for collecting, transforming, transporting, and enriching data from various sources. Data pipelines control the flow of data from source through transformation and processing components to the data’s final storage location. Types of Data Pipelines AI...

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What Is Semantic Search and How Can It Help Your Company?

Semantic search goes far beyond the words that people use in their searches, to interpret the intent behind the words, and the greater context in which people are asking. Traditional lexical or keyword-based technologies cannot accomplish this. The relevance and actionability of information that...

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Midjouney depiction of how AI can elevate your contact center

9 Compelling AI Implementation Examples that Elevate Contact Center Knowledge Bases

Listing use cases for artificial intelligence (AI) is like describing how to use the internet — the AI implementation examples are nearly infinite, constrained only by the inventive minds behind the wheel. AI is being implemented in business practically everywhere, from personalizing sales...

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structured-vs-unstructured-data

What Is Structured Vs. Unstructured Data? Understanding Key Differences, Uses, and Challenges

Data is classified into two main types: structured and unstructured. Structured data refers to organized information that follows a predefined format and resides in fixed fields within a record or file. Structured data is easily searchable, organized, and can be stored in databases. Unstructured...

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Human in the Loop & Generative AI: Balancing AI Automation with Human Insight

Generative artificial intelligence (GenAI) has emerged as a powerful tool for content creation, but often requires a human in the loop to ensure the outputs are valuable. The value of GenAI includes productivity gains, opportunity for revenue growth, and better accuracy for your organization’s...

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A Midjourney depiction of what jobs will AI replace in insurance and risk

What Jobs Will AI Replace?

Artificial intelligence (AI) is transforming the way businesses operate across various industries, but the question remains: What jobs will AI replace? Where will AI  provide new opportunities and challenges? Which industries will experience the most disruption? In this comprehensive discussion,...

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