“Shelf reduced average search time from 4 minutes to less than 30 seconds.”
“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”
“Shelf saved our content team hundreds of hours a month.”
“One thing I appreciate about Shelf overall is customer service. Our account manager is very responsive and attentive to our needs, questions, and any concerns we may have for our company’s usage of Shelf. An excellent product is one thing, but customer service to make sure your customer(s) is/are happy is a benchmark of better customer satisfaction. Thanks Shelf for a great product and great customer attention.”
“It is easy to teach for new team members in our company to utilize and as an admin, it is more helpful to have a click-and-point admin control to make swift changes so our team operates efficiently with the most up-to-date information and information flow.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“No more searching on shared drives, or trying to figure out where someone may have filed something that contains multiple flavor, channel, food types. Just file, tag and go. It’s our internal company Google.”
“I’ve used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company “library,” as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals.”
“I’ve worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.”
Reduced handle times by 90 seconds
Rolled out within 60 days, without involving IT.
Consolidated 12+ platforms for over 5,000 employees
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
“It was truly and honestly the easiest implementation of anything I’ve ever had in my entire career.”
“Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across our teams.”