Knowledge Technology for the Age of GenAI

Shelf combines Generative AI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted so that agents and customers get better answers everywhere.

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Knowledge as an Infrastructure for GenAI

Shelf’s technology enables organizations to optimize knowledge from any source, assess the content’s quality, and deliver the right answers to agents, chatbots, and customers. With Shelf your organization’s knowledge becomes an infrastructure that uses Generative AI to deliver scalable, consistent answers to any source.

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Shelf Fuels Your AI Strategy

GenAI has the potential to transform the contact center, but without up-to-date and trusted knowledge, it provides inaccurate answers, creates hallucinations, and exposes companies to new compliance risks. Shelf offers organizations a secure way to incorporate LLMs to scale their knowledge, boost agent performance, and improve customer satisfaction. Our MerlinAI technology assesses, identifies issues, prioritizes improvements, and monitors content on a continuous basis in order to turn your organization’s knowledge into an infrastructure for success.

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Ensure your content is up-to-date and optimized

Up to 60% of business content is inaccurate or out-of-date

Assess, monitor, and address the quality of your organizational content in order to keep it accurate, up-to-date, and trusted.

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Get the right answers to your agents right away

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.

Get the right answers to your agents right away

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.

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Integrate with chatbots and self-service portals

40% increase in deflection rate

Securely and effectively integrate organizational knowledge with digital assistants, chatbots, and self-service portals so that your customers can help themselves.

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Shelf’s Suite of Transformative Knowledge Management Products

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NextGen KMS

Optimize Your Organization’s Knowledge

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Search Copilot

Your AI Companion for Trusted Answers

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Content Insights

Create Your Path Toward GenAI

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Answer Assist

Deliver Accurate Answers to Your Agents

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Self Service

Help Your Customers Help Themselves

Consistently Rated #1 for Knowledge Management

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Here's what our customers think about Shelf

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Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.

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Amy Armstrong

Amy Armstrong

Learning and Development Lead, HelloFresh

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When compared to other leading knowledge products, over 90% of our users preferred Shelf.

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Miquel Gomez

Miquel Gomez

Head of Training, Glovo

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The ability to integrate Shelf with our CRM and automatically suggest answers is a game-changer.

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Matthew Dvorak

Matthew Dvorak

Director of Workforce Management, Tempoe

The Latest Updates from Shelf

May 23, 2024RAG
Knowledge Technology for the Age of GenAI: image 31 10-Step RAG System Audit to Eradicate Bias and Toxicity
As the use of Retrieval-Augmented Generation (RAG) systems becomes more common in countless industries, ensuring their performance and fairness has become more critical than ever. RAG systems, which enhance content generation by integrating retrieval mechanisms, are powerful tools to improve...

By Vish Khanna

May 23, 2024Generative AI
Knowledge Technology for the Age of GenAI: image 32 Prevent Costly GenAI Errors with Rigorous Output Evaluation — Here’s How
Output evaluation is the process through which the functionality and efficiency of AI-generated responses are rigorously assessed against a set of predefined criteria. It ensures that AI systems are not only technically proficient but also tailored to meet the nuanced demands of specific...

By Vish Khanna

May 22, 2024News/Events
Knowledge Technology for the Age of GenAI: image 33 Mannequin Medicine Makes Perfect, OpenAI’s Shifting Priorities, Google Search Goes Generative
AI Weekly Breakthroughs | Issue 11 | May 22, 2024 Welcome to AI Weekly Breakthroughs, a roundup of the news, technologies, and companies changing the way we work and live. Mannequin Medicine Makes Perfect Darlington College has introduced AI-powered mannequins to train its health and social care...

By Oksana Zdrok

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