Shelf Blog
Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.
The 3 Challenges for Businesses Considering AI Solutions
The world is changing because of artificial intelligence (AI), but for many businesses it's not clear how we get from the way things ...
Most Recent
10 Tried and Tested Generative AI Prompts for Customer Service Agents
This article presents 10 Generative AI prompts tested and refined to improve customer service effectiveness excerpted from our eBook, 51 Tried and Tested Generative AI Prompts for Customer Service...
Opening the Black Box: How to Create AI Transparency and Explainability to Build Trust
Can we really trust Artificial Intelligence? Let’s face it. AI has trust issues. AI is rapidly permeating our lives. But perhaps even more rapidly permeating, are fears about AI. Fears that are...
AI Bias, What It Is and How to Fix It
What Is Bias in AI? In the realm of artificial intelligence (AI), bias is an anomaly that skews outcomes, often reflecting societal inequities. AI bias can originate from various sources, including...
The IT Leader’s Guide to Preparing Structured and Unstructured Data for Generative AI
Businesses have long been increasingly inundated with an unprecedented volume of data. The challenge now is not just about storing ample data but managing, classifying, and transforming this...
Generative AI and Data Preparation in an Integrated AI Strategy
Identifying how Generative AI and data preparation fits into your business case is a complex endeavor. If you are feeling overwhelmed trying to keep up with emerging AI technologies and applications...
Continuous Improvement and Machine Learning Ops (MLOps)
The effectiveness of AI implementations, such as generative AI, is intrinsically linked to the quality and structure of the underlying data. However, maintaining the relevance and quality of this...
What Are Embeddings in Machine Learning?
In machine learning, embeddings are a technique used to represent complex, high-dimensional data like words, sentences, or even entire documents in a more manageable, lower-dimensional space. An...
The Evolution of AI: Introducing Autonomous AI Agents
ChatGPT and other generative AI platforms are transforming how we access information, answer questions, and even create and interpret art. But there are limitations when it comes to performing more...
What are Neural Networks and How Do They Work With Generative AI
Neural networks involve a series of algorithms designed to recognize patterns, interpret data, and make decisions or predictions. They are modeled loosely after the human brain's architecture....
Fine-tuning Large Language Models for AI Accuracy and Effectiveness
We need more than just artificial intelligence. We need virtual experts that are accurate, authoritative, and effective. It’s not enough to deploy AI technologies to answer customer service...
Data Pipelines in Artificial Intelligence
A data pipeline is a set of processes and tools for collecting, transforming, transporting, and enriching data from various sources. Data pipelines control the flow of data from source through...
What Is Semantic Search and How Can It Help Your Company?
Semantic search goes far beyond the words that people use in their searches, to interpret the intent behind the words, and the greater context in which people are asking. Traditional lexical or...